ritwikmangal_code | Stripe Developers | Page 1

loud lionBOT Apr 28, 2025, 7:38 PM

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normal iris Apr 28, 2025, 7:39 PM

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Hello
That is a known limitation of the Customer Portal - https://docs.stripe.com/customer-management#customer-portal-limitations

Customers can’t update or cancel subscriptions that currently have an update scheduled with a subscription schedule.

wooden trail Apr 28, 2025, 7:40 PM

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@normal iris is there a way to work around it ? in this case how will a member cancel the renewal if they wish to

normal iris Apr 28, 2025, 7:42 PM

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No workarounds unfortunately. You'd need to build your own UI if you wish to support cancellation with Subscription Schedules and use the appropriate APIs directly

wooden trail Apr 28, 2025, 7:43 PM

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Thanks @normal iris .

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I dont see it in documents, do you know why is this restriction?

normal iris Apr 28, 2025, 7:46 PM

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I'm not aware of the reason behind why this is unsupported.

#ritwikmangal_code