#cargodev_connect-subscription-settings
wet tigerBOT
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- cargodev_unexpected, 3 days ago, 21 messages
- cargodev_unexpected, 5 days ago, 13 messages
oak frigate
would sending a screenshot help?
meager fjord
You can pass payment method to the pay invoice endpoint: https://docs.stripe.com/api/invoices/pay#pay_invoice-payment_method
oak frigate
It says the no more attempts on the transaction are allowed
Does that mean this invoice is not payable? Or just not with that card?
The customer told us he set this card up specifically to run all 116 subscriptions through us every month
he would prefer to keep using the card, and ensured us that he has sufficient funds for the 52 "open" invoices we are looking to collect using the the stripe.invoices.pay() api
how do you suggest we proceed?
meager fjord
You'll need to create a new invoice
There must have been a large number of attempts
Per that message we block them at a certain point to protect you
oak frigate
Is there a way to lift the block so we can keep the original invoice? Our whole backend is tied to that original stripe invoice_id number
meager fjord
You can write in to support to see if there's some option on that: https://support.stripe.com/contact
oak frigate
It looks like the subscriptions were also canceled
For the payment failing too many times
do you know if theres a way to re-activate the auto-cancled subsciptions?
oak frigate
🙃
is there a webhook for capturing when subscriptions are canceled automatically by stripe?
meager fjord
It doesn't differentiate between automatically canceled or manually canceled though
But also you can control whether or not a subscription is automatically canceled in your subscription settings
oak frigate
Thank you
How do we apply those changes to connect account?
If platform account updates settings, does connect account inherit from platform?
Or is there a separate spot within dashboard to manage connect account billing settings?
It said we didn't have access to the "automatic" billing settings page for connect user when we navigated there a second ago
wet tigerBOT
humble whale
Hi 👋
I'm stepping in as my colleague needs to go soon. Give me a minute to catch up
It looks like the Subscription you are talking about is for a Standard Connect Account.
For those accounts you cannot adjust their Subscription Settings.
oak frigate
can the account owner (tobryan) adjust settings by logging in as the connect account owner?
humble whale
When you say the "account owner" it doesn't sound like you mean the Connected Account's admin. Is that correct?
oak frigate
yes - the connected acount's admin
humble whale
Okay then they should have full access to their settings in their own Dashboard
oak frigate
awesome - we'll let them know