chris2me_best-practices | Stripe Developers | Page 1

hazy cargoBOT Apr 25, 2025, 9:21 AM

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blazing fulcrum Apr 25, 2025, 9:37 AM

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👋
Can you share a failure request Id to better understand what kind of updates you are trying to make ?

vapid radish Apr 25, 2025, 9:43 AM

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ID: req_zznBEzU0vn8kwq

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We understand why this error happened because we forgot to limit subscription changes for pending updates only for charge_automatically subscriptions. That has since been fixed.

What we're trying to understand, given the subscription collection method is send_invoice in this case, is there anyway we can enable pending updates for the prorated invoice that is charged immediately while also preserving the subscription collection method as send_invoice for renewal?

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Maybe to add some extra details here about what we do:

Customer is set up with subscription with collection method send_invoice
Customer is allowed through our checkout system to add seats to their subscription
We prorate the changes and charge invoice immediately. Invoice collection method is set to charge_automatically in this case.
Customer pays for their upgrade in our checkout but subscription collection method remains as send_invoice for their renewal

blazing fulcrum Apr 25, 2025, 9:56 AM

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vapid radish ID: req_zznBEzU0vn8kwq

Ok I see yeah according to the error message:

You cannot set payment_behavior to pending_if_incomplete when the collection method is send_invoice

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is there anyway we can enable pending updates for the prorated invoice that is charged immediately while also preserving the subscription collection method as send_invoice for renewal?
Nope.

hazy cargoBOT Apr 25, 2025, 9:59 AM

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quartz meadow Apr 25, 2025, 10:01 AM

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hi! I'm taking over this thread. let me know if you have other questions.

vapid radish Apr 25, 2025, 10:04 AM

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That is a shame. We really like the pending update features but send_invoice customers are usually our larger ones and rolling back changes because they failed to pay for a seat upgrade is currently a bit of a headache sometimes.

Is there a reason why pending updates is limited to the subscription's collection method as opposed to the invoice collection method?

quartz meadow Apr 25, 2025, 10:10 AM

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sorry, but we don't know why the API was designed that way. but that's how the API works currently.

vapid radish Apr 25, 2025, 10:18 AM

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No worries, is there another way we can get that question answered? Or just email Stripe support?

quartz meadow Apr 25, 2025, 10:19 AM

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you can try Stripe support yes: https://support.stripe.com/contact
but getting an answer on the "why" won't change the issue itself.

#chris2me_best-practices