#cargodev_unexpected

1 messages · Page 1 of 1 (latest)

terse hemlockBOT
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shadow thicket
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Hi 👋

Do you have an example ID for an Invoice with a failed payment that you want to retry?

naive lynx
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I’m looking for one

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in_1R8utCIG0PHzRMlgmOFNI9OF

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It’s from our connect account

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Is there a way to manually retry that payment method?

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Like click a button or hit an api to retry when we have confirmation from the customer sufficient funds exist

shadow thicket
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Ah, this has 4 failed attempts. That might not be recoverable.

naive lynx
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Why is that?

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We know customer

shadow thicket
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Before that many failed attempts, you can use the Pay API to trigger payment

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We know customer
That doesn't matter. I need to double check but the Invoice may have entered a terminal state where you cannot attempt any further payment

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Oh wait. This invoice is still in an Open status

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So you can use the Pay API to trigger manual payment

naive lynx
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Is there a way to prevent the invoice from entering the terminal state bc of too many failed payment attempts?

Do we have any control as the platform account on when retries occur?

shadow thicket
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The terminal state was a red herring. In this case it just means we stop automatic retries after 4 failed attempts. You can still manually attempt payment

naive lynx
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What about generally?

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Not just this specific case?

shadow thicket
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If the Invoice has a status of "Open" you can manually retry payment