terrence_webhooks | Stripe Developers | Page 1

unique mirageBOT Apr 21, 2025, 9:37 PM

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slate frost Apr 21, 2025, 9:37 PM

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Hi there

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Do you have an example PaymentIntent ID?

light oracle Apr 21, 2025, 9:39 PM

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Yes, one moment

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pi_3REwZTKE5vuXycZ41FN3ydmz

slate frost Apr 21, 2025, 9:43 PM

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Ah, okay, looks like this might be due to Connect

light oracle Apr 21, 2025, 9:44 PM

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What do you mean by Connect?

slate frost Apr 21, 2025, 9:45 PM

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Let me take a step back. You mentioned webhooks above but I don't see any event destinations listening for events from the account where this payment exists. Can you share how you're determining whether or not to cancel a PaymentIntent?

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Also, do you have a PaymentIntent for a payment that "behaved normally"?

light oracle Apr 21, 2025, 9:48 PM

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Webhook might not be the right word, but I don't know of a better term at the moment. We have a 20 minute ttl. After 20 minutes, if a payment still has a status that is a subset of "Processing" then we will attempt to cancel it

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Yes, I can get an example of a "normal" one

slate frost Apr 21, 2025, 9:49 PM

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light oracle Webhook might not be the right word, but I don't know of a better term at the mo...

How do you know if a payment is still "processing"? Do you retrieve the PaymentIntent?

light oracle Apr 21, 2025, 9:50 PM

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ch_3REAdUKE5vuXycZ4093sfANu

I have the charge Id for the one that is normal

light oracle Apr 21, 2025, 9:52 PM

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slate frost How do you know if a payment is still "processing"? Do you retrieve the PaymentI...

As far as I know, we don't retrieve the PaymentIntent in that flow. We go off of the payment record in our database. Potential enhancement here I can raise to the team

slate frost Apr 21, 2025, 9:54 PM

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Thanks for the second ID. I don't see anything different between these: both originated from server-side code that created and confirmed PaymentIntents using an existing PaymentMethod. Both PaymentIntents transitioned to requires_action state since additional authentication was needed by the end customer. In both cases, the customer completed additional authentication successfully and both payments succeeded.

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In both cases, we emitted payment_intent.succeeded and charge.succeeded events so, had the integration been listening for these event types, it could have skipped any logic to try to cancel the PaymentIntent

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Back to the Connect piece: these payments are being triggered by a platform on a standard account. The platform can listen for events that occur on connected accounts by setting up Connect webhooks: https://docs.stripe.com/connect/webhooks

light oracle Apr 21, 2025, 10:02 PM

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Thanks for looking. I'll bring this back to the team and see if there's some other angle I haven't considered.
Will also double check the webhooks if I can

#terrence_webhooks