#david_code
slate violetBOT
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ancient finch
Hello
Does this only happen on iOS (Safari) and are you able to reproduce this consistently?
fast panther
it happens on brave as well i don't have other device that iOS to check and i can consistently reproduce it with the refresh and immediate click on the Stripe Embeded Button
but i cannot reproduce it on my laptop
i tested on android via chrome and unable to reproduce it there as well 😦
slate violetBOT
fallow slate
👋 stepping in
If you hard code an email and ID then are you still able to reproduce?
fallow slate
That'd be great
fast panther
Yup i can reproduce the same issue on Brave iOS with Hardcoded Values for
client-reference-id=""
customer-email=""
fallow slate
Just to be clear, you mean you put in values -- you didn't just use empty strings, right?
fallow slate
Yep okay just making sure 🙂
Alright give me a minute and let me see if I can reproduce from my end.
fast panther
sometimes it takes few tries but it usually happens when you pull to reload the page and press on the embeded button and if it happens that session its 100% with empty e-mail until you refresh the page to reload the embeded button
fallow slate
Yeah okay I have been able to reproduce. I'm looking further into it.
Okay I'm not seeing an obvious reason here. My guess is there is a race condition going on. I'll flag internally for our Eng team to take a look.
slate violetBOT
Hello @fast panther, we have sent you a direct message, please check it at https://discord.com/channels/@me/1363976675016048700
- 🔗The message has instructions on how to open a direct support case with our Developer Support team, in order to help you more effectively.
fallow slate
Go ahead and check your DMs and follow the instructions there
And let me know when you submit the ticket
That way we can follow up with you over email
fast panther
Awesome Thanks for the Help & Taking a look into this i was loosing my head that i'm probably doing something wrong 😄
fallow slate
Yeah weird bug!
slate violetBOT
fallow slate
@fast panther let me know when you submit that ticket so I can make sure to link it to the necessary info internally.
fast panther
Yup i'm trying to find the suport link since it only opened the support page
no submit option 😦
fallow slate
It should take you to the page you need to submit, however you do need to be logged into your account.
fast panther
yea i was and it only takes me to the support page without option to submit 😦
fallow slate
Hmm strange.
fast panther
i asked on the live chat so maybe they will redirect me to the right path
fallow slate
They won't have access to it -- we have a special flow from here to get your ticket to us. You can just ask them to escalate you though and let them know you chatted with us here.
fast panther
oh okay
fallow slate
Alright I'm going to close this thread. I filed a ticket internally to get this looked at by our Checkout Eng team and we will update you over email based on what they find.