#vito_api
thin furnaceBOT
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- vito_api, 39 minutes ago, 33 messages
wind sonnet
Hi!
Instant Payouts are only available for connected accounts that are in the same country as the platform and must use the local currency.
https://docs.stripe.com/connect/instant-payouts#eligible-connected-accounts
tidal walrus
Here is more detail
wind sonnet
Your Platform is Canadian, that Connected Account is US.
I.e., you cannot do what you're trying to do.
thin furnaceBOT
tidal walrus
I'm sorry, I'm not following. Do you mean that because my Stripe account is Canadian?
vale fable
Yup, only US platforms can do cross-border payouts
thin furnaceBOT
tidal walrus
Is it just instant payouts or payouts in general?
vale fable
Payouts in general..
tidal walrus
I'm just going to summarize it, you tell me if I understand correctly.
Because our Stripe account is Canadian, we cannot initiate instant payout or automatic payout for US-connected accounts. Is that correct?
vale fable
Correct
tidal walrus
So basically we would need to migrate our US-connected account to a US Stripe account?
vale fable
If you already have a US based platform account then yeah that's the easiest route
tidal walrus
do you have documentation, or do we haveto open a support ticket
vale fable
I don't believe there's built-in way to "migrate" connected accounts between platforms.
You'll just need to create and onboard a new account to the US account using your existing onboarding process - https://docs.stripe.com/connect/onboarding
You could talk to support to check if they can move the account for you, but as far as I know - we don't have any internal workflows to do that.
tidal walrus
We have US customer accounts connected to our Canadian Stripe account, and through the dashboard, we can see that payouts are enabled and being processed.
I attached a screenshot of their payout configurations
I'm a bit confused, you said payout wouldn't work at all.
vale fable
Can you share the actual account ID?
tidal walrus
this is production account is it safe to share it?
vale fable
Yup
tidal walrus
acct_1Qk9gqGhkqr1Wzu6
vale fable
Yeah I'm not sure what's going on here. It's possible your platform account has some exemptions for the flow of funds.
I'd recommend talking to our support team as they're experts on this and can help with broader context