#gael_code
paper jacinthBOT
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dense rain
Hi, let me help you with this.
How are you accepting payments on the frontend in general?
Are you using Stripe.js?
earnest vine
We submit the payment from the backend
We don't use StripeJs in this case.
dense rain
Do you have any screenshots/recordings of the behavior?
Do you have a test website where I could reproduce the issue?
Any patterns you noticed in the complaining customer's devices/browsers?
earnest vine
We noticed a more significant drop on edge, but errors on the others as well.
ex: pi_3RDs79K9AB1l4svb1wJgfySR
We've seen some customers report not seeing the 3DS display. However, it may work after several attempts.
An example of a customer who tried again.
pi_3RDtReK9AB1l4svb1QQ3hLo0
pi_3RDteEK9AB1l4svb1hWH0eTP
paper jacinthBOT
delicate willow
👋 taking over for my colleague. Let me catch up.
please fill in the case I will send you in a sec
paper jacinthBOT
Hello @earnest vine, we have sent you a direct message, please check it at https://discord.com/channels/@me/1361644143432040483
- 🔗The message has instructions on how to open a direct support case with our Developer Support team, in order to help you more effectively.