#scif_docs
dull jacinthBOT
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whole kayak
Hi! Looking into your query!
If the subscription is for 4 weeks, assuming from 1st April to 29th April, are you okay for the billing cycle to remain but just don't collect any payments for the first 2 weeks?
If yes, you can use pause_collection.behavior: mark_uncollectible [0] which means you temporarily offer services for free and mark invoice as uncollectible.
[0] https://docs.stripe.com/api/subscriptions/update#update_subscription-pause_collection
[1] https://docs.stripe.com/billing/subscriptions/pause-payment#mark-as-uncollectible
royal cedar
The payment was collected in the beginning of the payment period: the customer has paid for 4 weeks on 1st April. So pause of 2 weeks lies inside of the paid 4 weeks interval. As the interval was paid, then no new invoices will be issued
The point is next: the customer has paid the period. Then they want to get a break and don't use the service. Therefore some kind of compensation of not using the service is expected. Or extending the period
dull jacinthBOT
leaden flame
hi! I'm taking over this thread.
you could also add a free trial to the subscription, to push back the next payment
whole kayak
You cannot move an active Subscription to a paused status. If you want to keep the subscription and not cancel it, you can refund the customer back for 2 weeks and then not provide them with a service for the time period they are not using it. You can continue to provide the service from your end once the 2 weeks are over. But you will need to track this on your end.
royal cedar
Yep, I'm more than happy to track this on my end.
What's the behavior on adding the trial days for the subscription? Is billing cycle considered ending on the end of trial days disregard whether trial ends within the paid period?
I have an idea to add the trial days up to end of the paid period + pause interval. This could work in case if customer will be invoiced immediately after trial end