#celohealth_unexpected

1 messages ¡ Page 1 of 1 (latest)

trim depotBOT
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nova moss
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hello! I believe the default payment method is set on the subscription

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do you have a subscription id which i can look at?

dry marsh
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sub_1RDwkBDx7BwidrH0gReYmBBm

nova moss
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yep, the default payment method is set on the subscription itself. You should be able to view that if you retrieve the subscription or listen for the subscription related events

dry marsh
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I have a subscription and scheduled a change of product type on the subscription for a following phase. I fast forwarded the test clock to after the phase was scheduled for. The change was successfully applied but for some reason another schedule was added to the subscription going from the previous product type to the new product type.

This is the subscription sub_1RDzCvDx7BwidrH07MeGXYoz. You can see that it is a Business subscription but there is a subscription schedule for Business Pro -> Business which it is already in.

nova moss
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gimme a while, will take a look in a bit

nova moss
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I'm probably missing something obvious, but where are you seeing in the subscription schedule, where you mentioned another schedule was added to the subscription going from the previous product type to the new product type.

dry marsh
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When the test clock was frozen on 29 April 2025 the schedule was set for Business Pro -> Business with Bills on 29 April 2026 for 1 Year

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After fast forwarding i expect there to be no more phase/schedule but as shown in the screenshot it is Bills on 29 April 2027 for 1 Year

nova moss
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your phase 0, ends at 2026-04-29 02:25:14 UTC. Subsequently, there is a phase 1 which will end 2027-04-29 02:25:14 UTC

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everything looks fine (as expected) to me

dry marsh
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Am I missing something?

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from the request i made phase 0 is between 2025 - 2026 for the Business Pro Price

nova moss
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yeah, but you also have a phase 1 which is one iteration long

dry marsh
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phase 1 is for the Business price.

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what does having one iteration do to the phase?

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what documnetation can i refer upon

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Is the phase created for the current product NOW and then runs 1 iteration

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or is the phase created for the product on the subscription when the phase is expected to execute?

nova moss
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I don't quite understand last two questions though, maybe can you rephrase after going through that section of the guide I shared?