#andr-bisewski_error
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nova pumice
This BR account sells subscriptions. The split works correctly for the first month’s payment. However, when the subscription is renewed, the error I mentioned above occurs.
plain swift
Hi, can you share the request ID from when the first transfer succeeded please and the request where you see this error? Here's how you can find a request ID: https://support.stripe.com/questions/finding-the-id-for-an-api-request
nova pumice
Succeded:
req_A8EkGOGGKJ6bi9
Error:
req_P1rIh3oQQVJl3B
Notice that it’s the same customer but on different accounts. The successful one is on the BR account where the split was completed. The one with the error is on the main account, where the split did not occur.
plain swift
Looking
Hmm, I think you shared the wrong request as that does not show an error, it returned 200.
Can you look again please?
From the above requests, it looks like you're on the first request, you're making a call on account
acct_1QRxVhDQQcmAokP2 but on the second one, you're making a Connect request on
acct_1KEK71AVJrL8b756 so these are different.
Are you still here?
nova pumice
That’s exactly what I’m referring to. The second request should also have gone to the account acct_1QRxVhDQQcmAokP2, but it didn’t because it returned this error (in Dokan - WooCommerce):
Debug [Stripe Connect] Transfer Error: Funds can't be sent to accounts located in BR because it's restricted outside of your platform's region;
Debug: Could not transfer amount to connected vendor account via 3DS. Order ID: 39544, Amount tried to transfer: 29.9 USD
Because of this error, the request ended up being processed by the main account (acct_1KEK71AVJrL8b756).
plain swift
What is the request id where you got this error though?
Also, with WooCommernce, they own this integration so you'd need to talke to them directly
nova pumice
But regarding this error — is there any limitation from Stripe about this?
Debug [Stripe Connect] Transfer Error: Funds can't be sent to accounts located in BR because it's restricted outside of your platform's region;
Debug: Could not transfer amount to connected vendor account via 3DS. Order ID: 39544, Amount tried to transfer: 29.9 USD
plain swift
Can you share the request id where you see this error?
nova pumice
As I mentioned, this error appears in the WooCommerce debug log. My question is whether this limitation actually exists:
Funds can't be sent to accounts located in BR because it's restricted outside of your platform's region;
Or about this:
Could not transfer amount to connected vendor account via 3DS. Order ID: 39544, Amount tried to transfer: 29.9 USD
plain swift
Without the request id, I can't be certain as we need more details to confirm it. We document a bit about this here: https://docs.stripe.com/connect/currencies but again, without the request id I can't confirm it
nova pumice
Ok, thanks. Have a great day