subin_error | Stripe Developers | Page 1

pulsar widgetBOT Apr 9, 2025, 5:44 AM

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umbral creek Apr 9, 2025, 5:46 AM

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violet terrace Apr 9, 2025, 5:47 AM

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Hi! When you log into your account, are you able to view the correct publishable key?

umbral creek Apr 9, 2025, 5:48 AM

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i am using Oauth for refrshing

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yes this is the publish key i get while connecting to stripe via Oauth.
i checked the log the key in the error is correct.

violet terrace Apr 9, 2025, 5:56 AM

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Which plugin are you using?

umbral creek Apr 9, 2025, 5:58 AM

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webtoffee stripe plugin

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I'm the developer of this plugin.

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i was testing my plugin.
So i got this error while using one of my test account

violet terrace Apr 9, 2025, 6:01 AM

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Are you able to try connecting via the OAuth again to see if the same issue occurs?

umbral creek Apr 9, 2025, 6:02 AM

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yes

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i am able to replicate the issue with the account i shared

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i connected with another account and it worked fine

violet terrace Apr 9, 2025, 6:06 AM

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Let me look into this.

umbral creek Apr 9, 2025, 6:07 AM

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there is a popup when trying payment with the account which have problem

Screenshot_2025-04-09_at_11.34.18_AM.png

violet terrace Apr 9, 2025, 6:12 AM

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I have re-read everything and am a little confused with your issue. acct_1Pza6dGv07M9Hyxh is your Stripe account? Are you connecting your Stripe account to webtoffee's plugin?

umbral creek Apr 9, 2025, 6:13 AM

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yes

violet terrace Apr 9, 2025, 6:18 AM

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I do see on your account that an OAuth token was consumed twice. This eventually disconnects your account from the plugin: https://docs.stripe.com/connect/oauth-reference#:~:text=test – is revoked.-,Note,-Per OAuth v2

I believe this issue might be due to above since your recording mentions Platform access may have been revoked. You will need to reach out to Webtoffee to go through the OAuth process so you can re-authorize them.

umbral creek Apr 9, 2025, 6:32 AM

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i working at webtoffe

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i was testing the plugin and i got the error.

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i tried to re-authorize and the result is the same

violet terrace Apr 9, 2025, 6:35 AM

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How are you using OAuth to connect your account to the plugin?

umbral creek Apr 9, 2025, 6:36 AM

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i use installtion link to do so.
https://marketplace.stripe.com/oauth/v2/authorize?client_id=ca_Pl5sdRX9ZIbMhFni2PDjsnkMEERxD3Ye&redirect_uri=https://verify-stripe.webtoffee.com/wp-json/wt-stripe/v1/oauth&state=aHR0cHM6Ly93b3JkcHJlc3MtMTA0NjE5OC01MzY1ODYxLmNsb3Vkd2F5c2FwcHMuY29tLz93Yy1hcGk9d3Rfc3RyaXBlX29hdXRoX3VwZGF0ZSZtb2RlPXRlc3QmbmFtZT1laF9zdHJpcGVfcGF5bWVudF9nYXRld2F5&scope=read_write

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here i dont think issue with plugin.
because i can able to connect with other account and able to pay without any isssue

violet terrace Apr 9, 2025, 6:39 AM

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So you have other Stripe accounts that successfully connect using the link above?

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Also if you look into the events for the account that you provided, you de-authorized WebToffee: https://dashboard.stripe.com/test/events/evt_1RBa0LGv07M9HyxhqIIMAQSR

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You need to re-authorize it.

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From your link it looks like you are using Stripe Apps and created your own OAuth link: https://docs.stripe.com/stripe-apps/api-authentication/oauth#create-install-link

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Can you try going through the link and let me know what happens step by step?

umbral creek Apr 9, 2025, 6:58 AM

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the issue fixed.

i just uninstall the app and install it again and issue fixed.

but my concern is if the connection deautherized in stripe dash board.
but iam not done that.
what is the reason for that?

my second concern is if the connection deauthorized then i tried to connec using this link the connection get authorize?

violet terrace Apr 9, 2025, 7:03 AM

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what is the reason for that?
This de-auth happened because the OAuth token was consumed twice. There could be multiple reasons for this. For example, when the redirect URL is refreshed consuming the OAuth token a second time. Or a user thinks they did not complete the flow properly the first time and thus tries to go through it a second time. We can't really tell for sure as the consumption happens on your end.

#subin_error