#markr_code
tame geodeBOT
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errant copper
Love outer wilds btw @dark dirge
dark dirge
the request ID where you created the session will also work
https://support.stripe.com/questions/finding-the-id-for-an-api-request
can you paste that PaymentIntent ID here?
errant copper
pi_3QzcDADH60cqpTK30XvhFVRv
dark dirge
here's the session ID just for the record:
cs_live_b1zccOXSg3AiTIHdNpZmKoFPCvsM9LMDWTrXwlYWlC8bo0M1jAYfaZWp0C
it looks to me like the payment for that checkout session succeeded and the payment went through:
https://dashboard.stripe.com/logs/req_anMyw2WdRHrzv7
where exactly are you seeing problems?
errant copper
When the subscription tries to renew, it fails because of RBI rules about recurring payments
pi_3RArwfDH60cqpTK30mXKMVfU
this was the renewal payment intent
It seems like the e-mandate is not being created on subscription creation, and I do not know why
dark dirge
hmm. i think our support team might honestly be a better source for help with this - we typically focus on integration support but it looks like this is more about payment failures, which they specialize at
do you mind if i send you information on how to create a ticket with them?
errant copper
That would be great!
I honestly was not sure where to reach out
The documentation on this rbi stuff is pretty sparse
dark dirge
yeah no worries! it's often best to just find a person to talk to and they can help point you in the right direction at least 🙂
tame geodeBOT
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errant copper
Thank you for your help!