#tanneholle_error
vocal plinthBOT
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tight shoal
not sure if its a code issue or a configuration issue
they seemingly have their account set up the same as our other customers, yet no one else sees this error
jolly cove
hi! can you share an example request ID from a request you're making?
tight shoal
thank you!
jolly cove
it looks like you're using direct charges here, and the account acct_1R3gQ4IM0Qre24M6 you're trying to create the charge on has us_bank_account disabled as a payment type
so either it needs to be enabled, or you need to move to a different connect payment model (e.g. destination charges)
tight shoal
how do i see the destination charge vs direct charge configuration?
jolly cove
these two support articles describe the approaches.
https://docs.stripe.com/connect/direct-charges
https://docs.stripe.com/connect/destination-charges
but the short version is that direct charges use the stripe-account header to create the charge directly on the connected account, and destionation charges create the charge on your platform account, then transfer the data to the connected account using the transfer_data param
note that the option you implement has implications for who pays stripe fees, cross-border conversion fees, and other fun stuff like that
tight shoal
ok so we want to do direct charges. How do i enable us_bank_account? I am looking at the payment methods in the dashboard and i cant tell which one corresponds to that payment type
jolly cove
i think it's just "Bank Transfers"? let me double check in my own account
tight shoal
i have bank transfers set to on/true for this account
jolly cove
got distracted by something, but coming back to this now - let me double check that
jolly cove
ok yeah, i just double checked the connected account acct_1R3gQ4IM0Qre24M6 and they definitely have Bank transfer disabled. are you looking at the settings in your own account?
tight shoal
weird, i am seeing it set to on.
acct_1R3gQ4IM0Qre24M6
^^^ this is the id that was copied when i pressed copy id in the top right of the screenshot
jolly cove
ok, i think i might know what's going on - i suspect that your request is using the standard account's default payment method configuration, which has the feature disabled - i think you're looking at this payment method configuration:
pmc_1R3gTLIM0Qre24M6upd7SV80
i'm guessing if you pass that in this param it will work:
https://docs.stripe.com/api/payment_intents/create#create_payment_intent-payment_method_configuration
let me double check something
tight shoal
its weird that our code would work for other customers without passing that param in though
jolly cove
it's likely that those accounts just have us_bank_accounts enabled, want to share an example and i can sanity check it?
tight shoal
the account id for one of those other customers?
jolly cove
of one of the connected accounts, yes
tight shoal
acct_1PeKwiISoLAHGOYm
jolly cove
(customers means something very specific in a stripe context so we try to avoid using it unless we're talking about customers)
tight shoal
totally
i gotcha
they do have the use_bank_accounts enabled if thats what bank transfers is connected to. I just meant why would they be pulling from their configuration and the first account i was talking about is pulling for the standard accounts configuration?
jolly cove
hmmm, yeah, i may have been off-base in my initial impressions... let me dig into the first example a little bit more
tight shoal
ok thank you!
i gotta run to something, will this channel stay open? I can be back in about an hour?
jolly cove
the thread will probably be closed, but i can keep looking into it and post my findings when i get to them, and then if you need more help you can just post a new thread and make reference to this one
tight shoal
ok thank you!
vocal plinthBOT
jolly cove
FYI we're still here and looking into this
tight shoal
im back
burnt moth
👋 hello
We're looking into why it's working for you on the other accounts. Additionally, there's some confusion around what payment_method_types are mapped to what payment methods. So just a correction above:
us_bank_account is for ACH direct debit.
customer_balance is for Bank Transfers.
tight shoal
I see. thank you!
burnt moth
In the meantime though, I noticed you have ACH direct debit disabled on the platform level under your Connect payment method settings - https://dashboard.stripe.com/settings/connect/payment_methods
Can you enable that and see if that fixes the error?
burnt moth
Can you try making the same request again to see if that succeeds?
tight shoal
do i need to wait at all?
tight shoal
(Request req_pzTVsKIuM8Vhw3) All types provided in payment_method_types are invalid. Please ensure the provided types are activated in your dashboard (https://dashboard.stripe.com/account/payments/settings) and your account is enabled for any preview features that you are trying to use.
still getting this error
burnt moth
Thanks, taking a look
tight shoal
wait, i updated the ach direct debit on the Your account i shouldve done it in the connected accounts one right?
burnt moth
Connected accounts -- yes
tight shoal
let me go back and do that
actually i did that originally, I was confused for a sec but I did it under connected accounts all along
burnt moth
Gotcha. Looking..
tight shoal
thanks
burnt moth
Ah looks like ACH is disabled for this specific account.. I'd recommend talking to Stripe support about this as they're better able to handle/help with account related issues
tight shoal
what do you mean its disabled? I thought we were looking and it is enabled? you mean the payment method is enabled but on the account itself, it is disabled?
burnt moth
Correct, for this particular account ACH has been disabled.
tight shoal
We reached out to support like 2 weeks ago on this and they havent responded yet? The company says they are going to terminate their relationship with stripe if we dont figure this out quickly
burnt moth
My team isn't familiar with what goes into account eligibility unfortunately..
tight shoal
is there a way to turn that on in the dashboard? or do we have to have a stripe support rep do it?
I see. Any tips on how to get a response from support?
burnt moth
All the support options are listed on the link I shared above.
is there a way to turn that on in the dashboard? or do we have to have a stripe support rep do it?
It's not something you can just enable. If the connected account has any outstanding requirements, you likely want to fulfill those and see if that re-enables it
tight shoal
ok ill reach out to them and see if we can resolve it