#geniosar_api
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crimson iris
hi there!
if you login into your dashboard, you'll see "Payments and payouts paused until requirements met".
so you need to solve these requirements
halcyon pollen
hm, but it sandbox
crimson iris
still, you need to resolve this
crimson iris
please fix your account issues first, since this is impacting your subscriptions.
crimson iris
I don't understand your question.
halcyon pollen
We have already ran subscription in production and our main account is verified, why it not verified on sandboxes?
crimson iris
if you have questions about account verification, pelase ask Stripe support: https://support.stripe.com/contact
halcyon pollen
I don't have question, I asked why sandbox want to verify account if it already done?
crimson iris
this is what I see I open your subscripton in your dashboard:
so you need to fix your account status
halcyon pollen
witch account?
crimson iris
the account for the Subscription you shaared (sub_1R9kkl2NKFm8g2byEssck79N)
halcyon pollen
and we should verify all 1 mollion of test accounts?
crimson iris
if you have questions about account verification, pelase ask Stripe support: https://support.stripe.com/contact
halcyon pollen
can U give me another support , that can resolve the problem, not send me to some link that not will help, we have this message all time, and subs work in another sandboxes, just problem with current sub...
crimson iris
the specific subscription you shared is not working as expected, because the account it was created on has payment and payout paused. but here, on Discord, we can't help with account issues.
so you should either log into your dashboard to try to resolve the issue yourself, or if you need help with this, please ask Stripe support: https://support.stripe.com/contact
there's nothing we can do here on Discord about this, sorry.
halcyon pollen
we already use test documents for it, it not help, invoices in draft
crimson iris
have you contacted Stripe support for help?