ty_code

[serene isle]

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[late marten]

We're seeing this message in the dashboard, it appears to be due to our only customers being internal prod test accounts:

We're testing payment and refund emails as final pre-prod testing so the chargeback percentage should be expected.

[naive basin]

Hello, unfortunately this server can't help with account issues like payments being paused. Continuing to talk to our support team is the best way to resolve this

[late marten]

@naive basin We attempted to contact earlier today but were given an automated account closure response, would you be able to help escalate?

It seems to be our account was flagged due to internal testing behavior but we're having trouble getting in contact with a human

[naive basin]

Unfortunately I can't help escalate issues like that. Our support team really is the only one that can work on this.

[late marten]

Hm, is there a channel where we can get in contact with a human for live chat or a phone call?

We're preparing for production launch this week so unfortunately blocked on this issue

[naive basin]

Our support site can have a phone callback option but its availability can vary https://support.stripe.com/?contact=true

[late marten]

Yeah, unfortunately that feature appeared to not function when I was attempting to use it

[late marten]

Hi @somber otter ! Appreciate you joining the thread

[somber otter]

Hi there. I'll be stepping in for Pompey here

[late marten]

Hi @somber otter , please let me know if there's any info I can provide that would be helpful!

[somber otter]

Unfortunately I don't have anything to add to what Pompey has already said. I would highly recommend opening a support case and working with our team there.

[late marten]

Ok, thanks. Do you know if there's any way to have the schedule phone call functionality enabled? I was able to see the button but clicking it doesn't seem to do anything

We seem to be lost in the automated responses at the moment

It seems like this is a result of automated flagging for refunded charges from our testing so hoping we could have this resolved fairly painlessly

[somber otter]

I'm sorry but we do developer support here and I unfortunately don't know much about how scheduling a phone call with support works

[late marten]

Is there a way our ticket could be escalated? We're conducting final production testing prior to launch so are blocked on this issue

For example, we received this email which seems to indicate the appeal did not go through which seems incorrect

[somber otter]

Again, I'm sorry but we really are not able to assist with this and I would encourage you to work with support