#pepper_support
inland orioleBOT
👋 Welcome to your new thread!
⏲️ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.
⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.
🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1357392324715614331
📝 Have more to share? Add more details, code, screenshots, videos, etc. below.
bold sleet
Hi 👋
This server is intended to help developers coding integrations with Stripe APIs. Do you have example Payment Intents or API request IDs that show an error is ocurring?
neat fable
No they do not show up or process. My customer's try to make a payment and the screen goes blank.Then they do not receive any notification that payment went through so they call me. My customer's try to make a payment and the screen goes blank. Then they do not receive any notification that payment went through, so they call me. It is definitely. A problem with your server.
Like I said, I thought my customer last week was doing something wrong.But I have been getting more calls this week about the same issue from different customers that I have had for a long time and have had no problems making their payments in the past
bold sleet
I don't see any degradation here
But also I cannot help you if you cannot provide me with the API errors you are receiving or example Stripe objects (like Checkout Sessions or Payment Intents)
At this point I have no idea how you are using Stripe or even where to look
neat fable
I have.
Striped tied to yard book. When my lawn care customer clicks make payment. It redirects them to stripe if they're screen goes blank when they try to make a payment. And it does not go through. I don't see that on my end.
bold sleet
I have no idea what yard book is
Is that a 3rd party platform?
As I said, this server is for developers coding integrations with Stripe APIs. If you are not a developer writing code then we aren't the right place to go for support
neat fable
I'm sure it is, but when they click make a payment.It opens up in stripe with the correct balance.They enter their credit card.Click make payment and the screen goes blank.
Then where do I go for support
inland orioleBOT
We wish we could help, but you need to talk to Stripe support
We can only help on Discord if all of the following are true:
- 🧑💻 You must be a developer
- 🛠️ Your question must be about building a Stripe integration
- ⚙️ Your question must be technical/developer focused
- ⏱️ You must be available to respond in realtime
- 👥 You must be comfortable receiving help in public (this is a public server)
If any of those aren't true please contact Stripe support.
If all of those are true we may have misunderstood your question; please provide more details below.
Note that using an inappropriate button or submitting inappropriate information is a violation of our rules. You will be removed from this server if you repeatedly create invalid threads.