#bolo_code
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lone yarrow
Hi, let me help you with this.
granite mountain
This is the UI I integrated
lone yarrow
the payment fails and the transaction is blocked
What does this mean?
Do you see any errors anywhere?
granite mountain
All orders are rejected, no one can succeed
lone yarrow
It seems like Stripe Radar blocked the transactions. My team doesn't know much about setting Radar rules, you will need to talk to Stripe Support: https://support.stripe.com/?contact=true
granite mountain
I can't contact them. It often takes them several hours to reply to an email.
Can I turn off the rules in Radar?
lone yarrow
You should be able to see your rules here: https://dashboard.stripe.com/settings/radar/rules
granite mountain
Or where should I add the cardholder's name in the code?
Where should the cardholder's name be added to the code?
lone yarrow
I can't help you beyond that for Live mode payments, unfortunately.
You have to re-configure your radar rules or talk to Stripe Support: https://support.stripe.com/?contact=true
granite mountain
Can I add the cardholder name in the payment element?
lone yarrow
You can use Address Element for this, but hide out other fields: https://docs.stripe.com/elements/address-element
granite mountain
Is there any relationship between my use of payment element integration and the transaction being blocked by radar rules?
It should have nothing to do with my code. It's probably because of radar risk control.
lone yarrow
Yes, it doesn't seem like an integration issue.
Have you tried any other cards?
granite mountain
I have tried and was rejected because the risk was too high.
lone yarrow
What do you mean by "risk was too high"?
lone yarrow
I don't know how risk is determined for a given card. Please reach out to Stripe Support to clarify this: https://support.stripe.com/?contact=true
But this is definitely not a Stripe integration issue.