#oftysterista_api
gloomy fableBOT
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- oftysterista_api, 42 minutes ago, 41 messages
- oftysterista_best-practices, 6 days ago, 16 messages
- oftysterista_api, 6 days ago, 46 messages
true portal
hello continue from previous thread
"Sorry for the delay here, what email are you expecting us to send? An invoice?" this is your question right?
coarse dragon
Sure, unclear what email you were expecting
true portal
sa reminder email 7 days before a free trial ends
Send email about upcoming renewals
send email about expiring card
send email to customer to update failed card payment methods
gloomy fableBOT
true portal
that rmail
those are the email i expected
Make it simple let say only for the trial gonna ends email. i already turn it on in the settings, but i didnot recieve the email
coarse dragon
No, we don't send any of those in test mode
true portal
u sent it, if we add the user to the team
i test is previously
in my other stripe account
coarse dragon
Not sure what adding user to the team has to do with that email?
true portal
i also got it from your colleague
wait
will share u the docs i read
sub_1R76SmKxUzgEvuWhmDmcx8rh, can u check this subscription id please? it is from my other stripe account, and it sent the email
bold haven
hi! I'm taking over this thread. yes in some cases we can send emails in test mode.
did you create the Subscription, and then change the dashboard settings? or did you create the Subscription after changing the dashboard setting? because it can take some time for the settings to apply to existing subscriptions.
true portal
some subscription is created before changing the settings
but the one that i share u i think i changed the settings first then not long after that i create the subscription
so it will take some time?
if that so maybe i will try it again tommorow
bold haven
also I noticed you are using test clock, and I'm not completely sure if we send emails with test clock.
in general I would say to not worry too much about this. in livemode, Stripe will send the emails as expected.