niccol-bertozzi-129_error | Stripe Developers | Page 1

frozen stumpBOT Apr 1, 2025, 9:25 AM

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rare ginkgo Apr 1, 2025, 9:31 AM

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Discover works correctly and finds the WisePad 3 for me. The user selects the device and starts connect which, however, responds to me with an error.

sage badge Apr 1, 2025, 9:31 AM

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Hi, let me help you with this.

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What is the error exactly?

rare ginkgo Apr 1, 2025, 9:32 AM

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Bluetooth unexpectedly disconnected during operation

sage badge Apr 1, 2025, 9:37 AM

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Could you please share the serial number of the device?
Does it only happen with that particular device? Do you have other ones?

rare ginkgo Apr 1, 2025, 9:39 AM

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SN: WPC323142009340.
I currently only have a WisePad 3 to implement the discover/connect Bluettoth.

sage badge Apr 1, 2025, 9:47 AM

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Weirdly I don't see much details about the device. Have you tried restarting/resetting it?

rare ginkgo Apr 1, 2025, 9:57 AM

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i try to restarting and i try to use another device for connecting to WisePad 3, but not working.
How can i try to reset it?

frozen stumpBOT Apr 1, 2025, 9:58 AM

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sage badge Apr 1, 2025, 9:59 AM

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Basically, please try going through these steps first: https://support.stripe.com/questions/a-mobile-bluetooth-reader-is-encountering-issues-connecting-to-my-point-of-sale-application

rare ginkgo Apr 1, 2025, 10:11 AM

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ok now its working, maybe the problem was about the battery under 50%.
Is there a method to know that? Also for tel to user that the problem can is that?

celest holly Apr 1, 2025, 10:12 AM

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No, don't believe there are SDK methods to read the reader battery %

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We mostly recommend just keeping them plugged in whenever possible

rare ginkgo Apr 1, 2025, 10:18 AM

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OK perfect.
So once it connects I should expect onSuccess of connectReader to be called?

celest holly Apr 1, 2025, 10:20 AM

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Yes

#niccol-bertozzi-129_error