yh2857_api | Stripe Developers | Page 1

chilly marshBOT Apr 1, 2025, 8:59 AM

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opal crescent Apr 1, 2025, 8:59 AM

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hi there!

steady crystal Apr 1, 2025, 8:59 AM

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Hi ~

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This is the error message~

chilly marshBOT Apr 1, 2025, 9:00 AM

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steady crystal Apr 1, 2025, 9:01 AM

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Sorry I posted the wrong req-id before.

This is the related request_id

https://dashboard.stripe.com/events/evt_3R8zBRRoUfb6BI4p1gpRbszk

Stripe Login | Sign in to the Stripe Dashboard

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opal crescent Apr 1, 2025, 9:01 AM

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this is the failed request: https://dashboard.stripe.com/logs/req_uQaYNvlh069u4T

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this is simply the bank that declined this payment

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so you need to ask the user to contact theoir bank to understand why, or ask them to use a different payment method.

steady crystal Apr 1, 2025, 9:04 AM

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I think it is because the bank requires second-time confirmation so autopay didn't go through?

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Can we do this: PaymentIntent.SetupFutureUsage="off_session"
to avoid second-time confirmation?

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Because this card works when I initial one time payment via stripe

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Hi Soma? Any suggestions or Updates?

visual siren Apr 1, 2025, 9:12 AM

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I see that you set up the PaymentMethod correctly with SetupIntents, so there's not much more that you can do. Unfortunately, in rare cases, even if a PaymentMethod is correctly set up for off-session payments, the issuing bank can still decide to block the transaction, which will make the off-session payment fail. The customer needs to talk to their bank then.

#yh2857_api