#sguttman_error
gaunt oceanBOT
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soft ginkgo
hi there!
peak roost
Hi!
soft ginkgo
I'm not sure I follow. what's the exact error message you see? and when/where exactly do you see that error?
gaunt oceanBOT
strange lava
Are you using a Stripe Test card for a Live mode payment?
peak roost
Yes, however I'm using different card and is the same error
strange lava
The Test card won't work in Live mode.
What other card have you used?
Like a your own bank card?
peak roost
yes, I use different bank and digital and physical card too
strange lava
I can't see it in the list of supported devices, but it might not actually be the problem...
https://docs.stripe.com/terminal/payments/setup-reader/tap-to-pay?platform=android#device-types
Do you see any errors in the logs on the device?
peak roost
I dont see any error on the device or stripe dashboard
strange lava
This might require a deeper investigation from my engineering team. Do you mind describing the issue with all details, screenshots and relevant code in a support ticket, and my team will take over it:
gaunt oceanBOT
Hello @peak roost, we have sent you a direct message, please check it at https://discord.com/channels/@me/1356562738389844139
- 🔗The message has instructions on how to open a direct support case with our Developer Support team, in order to help you more effectively.