#photohero_api
rough nexusBOT
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knotty ore
Hi! Do you have the subscription object ID (starts with sub_) please?
finite gale
sub_1R8AYQBorp3g8Rw2vUf6TgYB
I'm in Test mode
Based on my settings, change from yearly to monthly subscription should always happen at the end of the year regardless of price right? It looks like when the monthly subscription's annual cost is higher than the yearly subscriptions cost, the update is triggered to happen next month rather than next year
But when monthly subscriptions annual cost is cheaper than the yearly subscription's cost, then the update is scheduled for next year as expected
To Test:
-
change current subscription to to Starter Monthly: price_1QWAsCBorp3g8Rw2GtBtxW49, scheduled for next year
-
change current subscription to Pro Monthly: price_1P7t6bBorp3g8Rw2XQ8MCRJb, scheduled for next month
knotty ore
Looking into this.
Based on my settings, change from yearly to monthly subscription should always happen at the end of the year regardless of price right? It looks like when the monthly subscription's annual cost is higher than the yearly subscriptions cost, the update is triggered to happen next month rather than next year
No, the price matters. When the monthly subscription's annual cost is higher than the current price, it will be triggered to be updated next month because the settings state to only wait till the end of the billing period if the customer switches to a cheaper subscription.
But when monthly subscriptions annual cost is cheaper than the yearly subscription's cost, then the update is scheduled for next year as expected
Yes, this is correct.
finite gale
But the setting also says that when changing to shorter interval (annual-->month), it should wait until the end of the year. So the behavior doesn't match this conditional
knotty ore
Which scenario is your subscription meeting? Is it cheaper or shorter or both?
I would recommend writing in for this so we can take a deeper look. I will be dropping a note on how you can write in to us about this.
rough nexusBOT
Hello @finite gale, we have sent you a direct message, please check it at https://discord.com/channels/@me/1356515561064108086
- 🔗The message has instructions on how to open a direct support case with our Developer Support team, in order to help you more effectively.
finite gale
shorter (annual-->month)
Depends on how you define cheaper. 200/year-->20/month. on annual basis , new plan is more expensive (240>200). on billing cycle basis, it's cheaper (20<200)