kavish_invoice-failed-payments | Stripe Developers | Page 1

serene prairieBOT Mar 31, 2025, 10:26 PM

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kavish_best-practices, 6 days ago, 100 messages

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analog olive Mar 31, 2025, 10:26 PM

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{
  "object": {
    "id": "seti_1QV0mrLoz3M8FCeuNspOJP1t",
    "object": "setup_intent",
    "customer": "cus_RNmLXTFDNha1ch",
    "last_setup_error": null,
    "mandate": null,
    "payment_method": "pm_1QV0r4Loz3M8FCeuDqGwFEWh",
    "status": "succeeded",
    "usage": "off_session",
    
...
  }
}

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Also another question being how if the origin is Thailand the Address is IN which is India

stuck hearth Mar 31, 2025, 10:29 PM

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hi! just want to acknowledge your question and let you know that i'm handling a few threads and will get to you ASAP

analog olive Mar 31, 2025, 10:29 PM

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Thank you

serene prairieBOT Mar 31, 2025, 10:36 PM

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analog olive Mar 31, 2025, 10:38 PM

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@near merlin any update?

near merlin Mar 31, 2025, 10:40 PM

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Hey sorry I'm just jumping in here

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How are you creating the setup intent?

analog olive Mar 31, 2025, 10:44 PM

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It is created as part of the stripe subscription that is created for every new user

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I expand the pending_setup_intent when creating the subscription

near merlin Mar 31, 2025, 10:45 PM

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Can y ou share an example where the "Incorrect PIN" error is thrown?

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Ideally you would be able to give us a request ID? It will start with req_

Here's how you can find a request ID: https://support.stripe.com/questions/finding-the-id-for-an-api-request

analog olive Mar 31, 2025, 10:50 PM

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Give me a moment to find it

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I do not have access to the dashboard but my manager does I am trying to get it from him

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But in the meantime is there a reason for this to happen even using off_session?
Also if you could give an insight as to how the address is IN for a Thailand card

near merlin Mar 31, 2025, 10:54 PM

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But in the meantime is there a reason for this to happen even using off_session?

I don't have enough information to make a clear determination.

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WRT to the Card. I see the confirm request passing

billing_details: {
      address: {
        country: "MA",
      },

analog olive Mar 31, 2025, 10:56 PM

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What does that mean?

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Why does it show IN

near merlin Mar 31, 2025, 10:57 PM

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I don't know what you are referring to. I"m looking at the Payment Method and I see the following:

card: {
    brand: "mastercard",
    checks: {
      address_line1_check: null,
      address_postal_code_check: null,
      cvc_check: "pass"
    },
    country: "MA",
    display_brand: "mastercard",
    exp_month: XX,
    exp_year: XXXX,
    funding: "credit",
    generated_from: null,
    last4: "XXXX",
    networks: {
      available: [
        "mastercard"
      ],
      preferred: null
    },
    regulated_status: "unregulated",
    three_d_secure_usage: {
      supported: true
    },
    wallet: null
  },

analog olive Mar 31, 2025, 10:58 PM

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In the screenshot I shared the Address field states IN

near merlin Mar 31, 2025, 10:58 PM

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If you are talking about what is displayed in the Dashboard, we are not experts in what governs the display in the Dashboard. We focus on API objects here

analog olive Mar 31, 2025, 10:58 PM

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I can't find the request id
This is the payment intent id pi_3Qtk5HLoz3M8FCeu1Td489ww

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Does this help?

near merlin Mar 31, 2025, 10:59 PM

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Yes I can take a look at that

analog olive Mar 31, 2025, 10:59 PM

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Thank you

near merlin Mar 31, 2025, 11:00 PM

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Ah this request came from an IP that was Geo-coded to IN

analog olive Mar 31, 2025, 11:00 PM

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Can you give some reason for the Incorrect PIN?

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I thought the card should be charged autmatically since the setup intent succeeded

near merlin Mar 31, 2025, 11:00 PM

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Unfortunately all I can say is that is the error code the bank sent back to us when we attempted to auth the charge

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It was charged automatically but the bank rejected the charge

analog olive Mar 31, 2025, 11:01 PM

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Can this be avoided? Since everytime we charge this user its declined which leads us to believe some type of fraudulent activity on the user

near merlin Mar 31, 2025, 11:03 PM

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Can this be avoided?
That is too open-ended a question for me to answer specifically.

Either you can ask the Customer to contact their card issuing bank or ask them to use a different payment method. Or you could take some other action

analog olive Mar 31, 2025, 11:03 PM

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Or could you state why was the card accepted in the first place during the setup intent succeeding if the bank rejects the actual charge?

near merlin Mar 31, 2025, 11:04 PM

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Let me look at the Setup Intent

analog olive Mar 31, 2025, 11:04 PM

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Okay thank you

near merlin Mar 31, 2025, 11:07 PM

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Okay this was just a normal auth. We checked with the bank and they approved it. But, when the charge was attempted, they declined.

Setup Intents save a payment method and authorize it with the issuing bank but, at a fundamental level, the issuing bank can approve/decline each individual transaction regardless of how Stripe configures the Payment Method.

analog olive Mar 31, 2025, 11:08 PM

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So what are the recommended steps I should take from here with the user?

near merlin Mar 31, 2025, 11:08 PM

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I know it sucks but, from what I can see, there is nothing wrong with your integration that is causing this to happen

analog olive Mar 31, 2025, 11:08 PM

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Since any new charge is declined or blocked

near merlin Mar 31, 2025, 11:08 PM

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That's up to you. As I said, there isn't anything mis-configured in your integration that I can see.

analog olive Mar 31, 2025, 11:10 PM

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Is there something recommended by Stripe?
Like suspension or retry/notification to user?

near merlin Mar 31, 2025, 11:11 PM

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We don't have a recommendation because that is too highly dependent on your business model.

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Since you said this customer keeps having declined payments, it might make sense to bring them on-session to complete payment for the current Invoice

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That way any payment attempt would fail/succeed while they are interacting with your UI

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That would allow the user a chance to fix the problem while they are still on-session

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That's the way I would approach it

analog olive Mar 31, 2025, 11:14 PM

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Okay thank you

near merlin Mar 31, 2025, 11:15 PM

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Happy to shed what 💡 I can 🙂

#kavish_invoice-failed-payments