#ids_error
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weak gull
Hello, do you see any errors on the Terminal or in your API logs when you get this error?
sonic sun
I dont see any error on the terminal
this is the last step i see for the transaction
is there a way to check the test card is functional and working fine?
weak gull
Can you send the text of that that intent's ID? And does the terminal react at all when you put the card to it?
sonic sun
this one ?
pi_3R76csCFrz4Ia9cL1jeDVhvl
weak gull
Yes thank you, was trying to type from the screenshot but I am getting some ambiguous character wrong
sonic sun
terminal initially displays the amount and when I put the test card it just does beep and does not do anything .
weak gull
Ah gotcha, and my apologies I missed that you said you were using an Odoo one rather than a first party terminal. I only know how to debug the first party terminals unfortunately. Are you making your own API calls here or is that Odoo's code creating the intent and such?
sonic sun
i am not sure about that - is there a way to check that?
Odoo and stripe has native integration - so we just connect odoo to stripe and the amount got displayed automatically in the terminal
i was thinking there could be some issue on the test card?
because Odoo and Stripe integration is standard out of the box
weak gull
Which of our terminal models are you using? https://docs.stripe.com/terminal/payments/setup-reader
weak gull
Unfortunately I'm not finding a good way to test the card without writing some of your own code here. I'm not seeing any errors in your logs around these payments. Unfortunately I don't have a good way of looking at what was happening on the Terminal here. I think the best thing may be to ask Olo to see if they can help you troubleshoot, they may have some debugging tips for their terminal integration. Even if it is a standard one of ours, it is hard to say what is happening without being able to debug what is going on in their code