juangomez0120_error | Stripe Developers | Page 1

warped hedgeBOT Mar 24, 2025, 9:06 PM

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vague nimbus Mar 24, 2025, 9:11 PM

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Hi there

atomic frigate Mar 24, 2025, 9:11 PM

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Hey, I've just found out that the question was sent incomplete. I'm sorry about that. I meant:
I'm trying to register a new reader to an specific location. I'm getting that error code but I'm not able to find any place where the reader is added. I do have the order confirmation as a proof that I own that reader

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This is the reader id:
WSC513208056306
https://dashboard.stripe.com/terminal/hardware_orders/thor_1Qhi6KBsYzIqHjobozReXqz3

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vague nimbus Mar 24, 2025, 9:15 PM

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Are you able to try one of these sets of steps instead? https://docs.stripe.com/terminal/fleet/register-readers#order-number

atomic frigate Mar 24, 2025, 9:22 PM

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Still having the same problem

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Invalid param: device_uuid, found: WSC513208056306, Reader with serial number WSC513208056306 is already registered to another merchant and cannot be registered by serial number until it is deregistered.

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The reader does appear in the "All registerable readers from order thor_1Qhi6KBsYzIqHjobozReXqz3" page tho

Screenshot_2025-03-24_at_3.22.56_p.m..png

vague nimbus Mar 24, 2025, 9:33 PM

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Thanks for the screenshot

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Give me a few minutes, please

atomic frigate Mar 24, 2025, 9:37 PM

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No rush! Thanks

vague nimbus Mar 24, 2025, 9:41 PM

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Alright, that error message is indeed correct. This reader does appear to be registered to a different Stripe account.

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I can't share more about that specific account here so I recommend reaching out to our Support team about this for assistance: https://support.stripe.com/contact/

atomic frigate Mar 24, 2025, 9:44 PM

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Okay, thank you! Then why does the reader appears in the registerable readers page?

vague nimbus Mar 24, 2025, 9:45 PM

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I believe that's because that reader was placed under that specific hardware order

#juangomez0120_error