etienne_unexpected | Stripe Developers | Page 1

lost wraithBOT Mar 21, 2025, 3:06 PM

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warm saddle Mar 21, 2025, 3:15 PM

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Hi, can you share the request id where you saw this error? Here's how you can find a request ID: https://support.stripe.com/questions/finding-the-id-for-an-api-request

dusk rain Mar 21, 2025, 3:30 PM

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thank you. the request ID : req_4lLQLLEQSn6OLY

warm saddle Mar 21, 2025, 3:34 PM

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Taking a look here

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Ok, I think it's related to Checkout specifically: https://dashboard.stripe.com/test/logs/req_4lLQLLEQSn6OLY and a limit to using Stripe Checkout. Trial end behavior of pause with metered prices is not supported with Checkout Sessions.

lost wraithBOT Mar 21, 2025, 3:53 PM

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dusk rain Mar 21, 2025, 4:40 PM

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thank you for your answer. and is there a specific reason for this ?

hollow pike Mar 21, 2025, 4:44 PM

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Hi! Jumping in for my colleague. I presume it's because usage has occurred that needs to be billed for?

What is the outcome/situation you're trying to create here?

dusk rain Mar 21, 2025, 4:52 PM

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Ok, I had not noticed that during trial period, customer is still billed.
I thought billing was suspended.

We create a subscription with two products :

a product with flat recurring price - the licence
a product with recurring usage based price

We want to offer a free trial without credit card required . During this free trial, customer could use feature behind usage-based product

hollow pike Mar 21, 2025, 4:54 PM

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They're not charged during the trial period. Let me look at how your products/prices are set up.

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OHHHHHHHH OK

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So when a person signs up, you give them a 7 day trial on the $9/mo flat-rate price/product. At the end of that, you want to have it pause if they haven't paid, ya?

And then once they pay, and it's a 'full subscription' you can start accumulating meter usage, right?

dusk rain Mar 21, 2025, 5:07 PM

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Yes that's right we want to have it pause if they haven't paid.

But at checkout for free trial, I also prefer to add the usage-based product, to take advantage of Stripe's countdown on usage (but after checking, I see I can send event to a customer and set alert ? without product) and also in terms of ux, the user knows what the plan will be at the end of the trial period

hollow pike Mar 21, 2025, 5:14 PM

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Cool. You either have to not set it to auto-pause, or you need to not include the usage-based price until after the trial ends.

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https://docs.stripe.com/billing/subscriptions/trials#create-free-trials-without-payment:~:text=Alternatively%2C set missing_payment_method%3Dcreate_invoice to invoice at the end of the trial if no payment method is present. If a payment method isn’t provided when the invoice finalizes%2C the subscription moves into past_due.

lost wraithBOT Mar 21, 2025, 5:34 PM

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dusk rain Mar 21, 2025, 5:36 PM

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Ok thank you for your help !

#etienne_unexpected