#shybes_unexpected

1 messages · Page 1 of 1 (latest)

royal pulsarBOT
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sinful vale
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Hi Pompey, how you doin?

raven kestrel
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Doing well!

sinful vale
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great to hear it

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It seems like what I found is a pretty big bug on stripes' end, but, I just wanted to confirm

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Figured I should report it to you guys and double check we don't have something configured wrong

raven kestrel
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Interesting, do you have the ID of the subscription that this happened with?

sinful vale
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Yes

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Let me pull it up

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sub_1Oo9h2GPm0Cf1OFAPVjmv2ka

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It seems like after the subscription_delete event was handled, the user was still able to update their payment method and be charged, but, the subscription could not update as it had been deleted

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My guess is that it got wonky because the user updated their payment method with Link

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They also updated their payment method within 7 minutes of the subscription being cancelled on the backend, which also probably added to the issue

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Here's the log history if you dont already have it pulled up

image.png
raven kestrel
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Ah gotcha, that is actually expected behavior. Subscriptions being cancelled is a terminal state, so a new subscription would need to be created at that point. I think your dashboard settings can allow you to void invoices when the subscription is deleted

sinful vale
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Interesting ok

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Any guidance or FAQ articles on how I can void invoices after the subscription has been deleted? I'd assume I can change it right now.

raven kestrel
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It looks like our dashboard setting only supports leaving the invoices as is and marking them as uncollectible, both of which leave the invoice still payable. So I think what you will want to do is have your integration listen for customer.subscription.deleted events and then make a call to void the latest_invoice on the subscription for that event

sinful vale
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Our app has been live for a while, so I feel like we would have caught this in the past

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Or can you direct me to the documentation for subscription mangement that mentions this quirk so I can be sure we don't run into similar issues with the platform going forward?

raven kestrel
sinful vale
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Haha we've definitely gone through those plenty of times. We've got some pretty angry customers over here, so I'd urge the team to at least get quirks like this mentioned on the FAQ asap

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or, ideally, provide a config to auto-void invoices after subscription_delete events 😄

raven kestrel
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Yeah I will add feedback about that and see where we can put this in the docs, I am a bit surprised we don't support auto-void

sinful vale
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Awesome. While I have you, do you have any guidance on how I can start a new subscription for the user without charging them? I believe I could just start a new subscription and just set the "Bill yearly starting" to March 20, 2026

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But, I worry that they'll be charged for the year of 2025 on march 20, 2026, not for their year of 2026

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(ie. payment at end of period vs. beginning of period)

raven kestrel
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Good question, I think you would either want to create the new subscription with either a credit note for the full amount or a one-time 100% off coupon.

sinful vale
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yeah I figured the coupon might be the better option too, was just trying to avoid extra steps xD