#oftysterista_api
late troutBOT
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pine hatch
glad widget
lemme check
late troutBOT
upbeat osprey
Hi there 👋 jumping in as my teammate needs to step away soon. The exact behavior will fluctuate a bit based on how you've configured your settings for failed Subscription Payments on this page in your Stripe dashboard:
https://dashboard.stripe.com/settings/billing/automatic
You can use test clocks:
https://docs.stripe.com/billing/testing/test-clocks
and this test card that successfully attaches to a Customer but leads to declined payments:
4000000000000341
https://docs.stripe.com/testing#:~:text=Decline after attaching
to test how exactly those Subscriptions will behave based on your settings.
upbeat osprey
Yup, on the page I provided a link to in my previous message.
upbeat osprey
It applies to both live and testmode.
If you want to test different settings without impacting livemode, you'll want to create a Sandbox to do that in.
glad widget
sandbox is a new feature isn't it?
upbeat osprey
Newish, yeah
glad widget
okay i got it, is it hard to migrate from test mode env to sandbox?
upbeat osprey
No, but if you have trouble doing so I can file that feedback with our teams.
glad widget
okayy maybe i'll test it later but now right now
i still have a question about the subscription
so if the payment fails, stripe will run a retry mechanism
what happen if all the retry attempt failed
if i set the subscription status to cancel, past due or unpaid
what is the difference between the three?
upbeat osprey
Explanations of the different statuses can be found in this section of the doc my teammate linked to previously:
https://docs.stripe.com/billing/subscriptions/overview#subscription-statuses
but let me know if that doesn't give you the insight you're looking for.
glad widget
in past due can we still update the subscription to active?
is the user still can make a payment?
upbeat osprey
You can't directly update the status of the Subscription. That is done automatically if the Subscription's most recent Invoice gets paid before the due date for that Invoice. Customers are still able to pay those Invoices.
glad widget
so even the due date has passed, the invoice still can pay?
upbeat osprey
Yup, but the Subscription won't go back to active in that case if that's the latest Invoice for the Subscription.
upbeat osprey
Yeah, if you'd rather create a new Stripe Account, you do that too.
glad widget
it is all free?
upbeat osprey
Creating a new account? Yes, as far as I'm aware, but my teamamtes and I in this forum focus on helping developers work with our API and aren't as familiar with pricing and fees. Our Support team is the better group to reach out to for a definitive answer on those kind of topics:
https://support.stripe.com/?contact=true