#davidbarratt_error
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jade swan
Hi, have you tried to gather the device information? What browser? What SDK? You have not been able to reproduce this at all?
Did loading the page and trying again unblock them?
dull sundial
Chrome 134.0.0
Windows >=10
it does not appear that the user attempted to refresh the page before bailing checkout
is there something we can add to our code to fix this problem for users when it happens?
dependencies:
@stripe/react-stripe-js 3.3.0
└── @stripe/stripe-js 5.8.0 peer
@stripe/stripe-js 5.8.0
jade swan
Are you able to see this thread, https://discord.com/channels/841573134531821608/1333394401652772904?
I see this is a very edge case hence, you're not able to reproduce the issue
It looks as though the flow was: trying to create a SetupIntent in the wrong locale, which blows up (for known reasons) and then the support agent generated the "Could not retrieve elements store due to unexpected error" response by tapping the 'submit' button on the form anyway