guy_api | Stripe Developers | Page 1

hexed muralBOT Mar 19, 2025, 1:31 PM

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guy_api, 17 hours ago, 14 messages

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chrome hedge Mar 19, 2025, 1:34 PM

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Hi, what issues are you running into specifically?

urban tapir Mar 19, 2025, 1:36 PM

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I am trying to determine the difference between the subscription status of 'canceled'. I need to know if the user canceled the subscription or if the subscription "ended" by the cancel_at date. I was trying to use the cancellation_details to determine the reason

chrome hedge Mar 19, 2025, 1:39 PM

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And when you make the above call, it does not return the reason, https://docs.stripe.com/api/subscriptions/object#subscription_object-cancellation_details-reason ? Or something else?

The Subscription object | Stripe API Reference

Complete reference documentation for the Stripe API. Includes code snippets and examples for our Python, Java, PHP, Node.js, Go, Ruby, and .NET libraries.

urban tapir Mar 19, 2025, 1:40 PM

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No it does not. I've referenced the docs, but it does not show how to get the values of it

chrome hedge Mar 19, 2025, 1:41 PM

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Can you make the call to retrieve the subscription, https://docs.stripe.com/api/subscriptions/update please and share the request id and the response here? Here's how you can find a request ID: https://support.stripe.com/questions/finding-the-id-for-an-api-request

urban tapir Mar 19, 2025, 1:42 PM

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req_tHYmrUhpAEfW3W

chrome hedge Mar 19, 2025, 1:46 PM

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That is a request to cancel the subscription but in the responde you can see:

cancellation_details: {
comment: null,
feedback: null,
reason: "cancellation_requested",
},

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I thought you were trying to Retrieve the subscription

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Can you make a request to achieve that?

urban tapir Mar 19, 2025, 1:46 PM

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Yes one sec

chrome hedge Mar 19, 2025, 1:47 PM

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I made a request on my end and it just works

urban tapir Mar 19, 2025, 1:47 PM

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req_tHYmrUhpAEfW3W

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I can retrieve the subscription no problem, but I am not sure how to access the cancellation_details and specifically the cancellation reason

chrome hedge Mar 19, 2025, 1:51 PM

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You can see it from the response

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I logged mione like: console.log(subscription.cancellation_details);

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I'm using Node but the gist would be the same

urban tapir Mar 19, 2025, 1:51 PM

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Im using PHP and like I said previoulsy, I can get other details from the subscription object no problem like

$cancelAtDate = $subscription->cancel_at;
$cancelledAt = $subscription->canceled_at;

But I cannot access the cancellation details

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Ok I was able to get it. Thank you very much for your help

#guy_api