#santosh-rana_api

1 messages ¡ Page 1 of 1 (latest)

rapid mountainBOT
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frank gate
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Hi, we are using the Salesforce Universal Connector provided by Stripe, and it was working fine until recently. However, we have been experiencing frequent timeout issues when Stripe attempts to deliver webhooks. We would like to understand why this is happening.

velvet holly
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hello! this is probably something that our support team will need to look at, but do you have an example event ID you can share with me?

frank gate
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evt_1R406pFriiYkeGhMqNMle0As

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evt_1R406pFriiYkeGhMqNMle0As

velvet holly
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ok yep, for evt_1R406pFriiYkeGhMqNMle0As

  2025-03-18 13:24:03 UTC: timed_out
  2025-03-18 14:24:06 UTC: success```
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i do think this is something i'll need to route to connector support, let me double check how best to get into contact with them... gimme just a bit.

frank gate
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thanks

velvet holly
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ok yep, for this you're going to want to create a support ticket and it will be routed to the team that supports the saleforce connector. do you mind if i send you some info guiding you to create a ticket?