ash_code | Stripe Developers | Page 1

marsh vesselBOT Mar 18, 2025, 3:16 PM

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ash_code, 9 minutes ago, 5 messages

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fast beacon Mar 18, 2025, 3:17 PM

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hii

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the other chat got close

slate tinsel Mar 18, 2025, 3:18 PM

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Hello, back to where we were can you send the code that is getting called when that error gets thrown?

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And ah here is a doc where we show implementing handoff mode with our first party library
https://docs.stripe.com/terminal/features/apps-on-devices/build#discover-and-connect-a-reader

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And I assume you are using a standard Stripe test card for this?

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Like one of our physical terminal test cards?

fast beacon Mar 18, 2025, 3:23 PM

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Yes

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I did use both of the cards - the standard ones and the terminal ones

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I discovered the device, I connect to the device also

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Im having issues with the payment flow only

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I dont have any other issues

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everything else works for me

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class=HandoffReaderController message="startPaymentCollection - handleResponseContent" intentId=pi_3R3jdjGazeq8JM7H1KEsSp93 updatePaymentIntent=false offlineDetails=null offlineBehavior=PREFER_ONLINE result="QueryPaymentMethodResponse{payment_method=PaymentMethod{card_payment=CardPaymentMethod{masked_pan=██, expiration_date=██, card_brand=INVALID_CREDIT_CARD_BRAND, card_entry_method=CONTACTLESS}}, num_of_canceled_payments=0}"

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this is the error i get in my console logs

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will u be able to start with this?

slate tinsel Mar 18, 2025, 3:26 PM

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Yep, looking now. And this is with the default reader app? Or are you writing your own Apps on Devices app?

fast beacon Mar 18, 2025, 3:29 PM

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what do u mean by that?

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not my own

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the default stripe app

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thank you

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pls lmk if u find anything

slate tinsel Mar 18, 2025, 3:41 PM

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Are you able to complete non-handoff mode payments with the same Terminal?

marsh vesselBOT Mar 18, 2025, 3:48 PM

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fast beacon Mar 18, 2025, 3:49 PM

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yes

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i can

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like Bluetooth and tap to pay

wispy jewel Mar 18, 2025, 4:01 PM

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Hi hi! I’m going to be taking over for my colleague here, but I'll likely have to pull another colleague in to help. Let me just read this all first.

fast beacon Mar 18, 2025, 4:45 PM

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Sure

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no issues

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thanks for help

wispy jewel Mar 18, 2025, 4:46 PM

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Ahh shoot sorry. Lots going on.

fast beacon Mar 18, 2025, 4:46 PM

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okay

fast beacon Mar 18, 2025, 5:12 PM

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anything u could figure?

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pls?

marsh vesselBOT Mar 18, 2025, 5:15 PM

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twin moss Mar 18, 2025, 5:16 PM

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Hello 👋

I'm stepping to see if I can offer some support. GIve me a minute to catch up

fast beacon Mar 18, 2025, 5:17 PM

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sure. no issues

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thank u so much

twin moss Mar 18, 2025, 5:18 PM

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Okay so you are using an App on Device, with the default Stripe App?

fast beacon Mar 18, 2025, 5:25 PM

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yes

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handoff mode

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S700 device

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class=HandoffReaderController message="startPaymentCollection - handleResponseContent" intentId=pi_3R3jdjGazeq8JM7H1KEsSp93 updatePaymentIntent=false offlineDetails=null offlineBehavior=PREFER_ONLINE result="QueryPaymentMethodResponse{payment_method=PaymentMethod{card_payment=CardPaymentMethod{masked_pan=██, expiration_date=██, card_brand=INVALID_CREDIT_CARD_BRAND, card_entry_method=CONTACTLESS}}, num_of_canceled_payments=0}"

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this is the error code i get

twin moss Mar 18, 2025, 5:25 PM

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What line of code is throwing that error?

fast beacon Mar 18, 2025, 5:27 PM

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it doesnt stop at the debug points

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it just prints the above error in the terminal

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console

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im trying to call the collectPaymentMethod

twin moss Mar 18, 2025, 5:27 PM

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When this error is thrown, there should be part of the stack trace that points to the file and line number

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What code is running on that file at that line number?

fast beacon Mar 18, 2025, 5:27 PM

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twin moss When this error is thrown, there should be part of the stack trace that points t...

thats the issue.. it deosnt show that

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I am trying to do the payment on handoff mode on S700 Devkit device. When it goes to the payment flow, it just keeps on processing but doesnt approve the payment, and after sometime, it fails and asks to try again.

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payment is working partially

twin moss Mar 18, 2025, 5:31 PM

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And you are just running the code we document here? Calling the collectPaymentInfo function?

fast beacon Mar 18, 2025, 5:32 PM

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yes

twin moss Mar 18, 2025, 5:34 PM

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Hmmm... and I don't see any attempts to confirm the payment intent. Because, of course, you don't get that far. Just thinking out loud about the steps going on here.

fast beacon Mar 18, 2025, 5:34 PM

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if i go to my stripe dashboard, the transaction shows unfinished

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that its incomplete

twin moss Mar 18, 2025, 5:35 PM

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Yees, that is what I meant

fast beacon Mar 18, 2025, 5:36 PM

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why does it say Invalid credit card brand?

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when its a VISA test card?

twin moss Mar 18, 2025, 5:36 PM

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That is the part I'm confused by too.

fast beacon Mar 18, 2025, 5:38 PM

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this it only shows for handoff mode

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not other modes

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can u pls verify with ur team

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if im missing something?

twin moss Mar 18, 2025, 5:45 PM

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I'm checking on that

fast beacon Mar 18, 2025, 5:48 PM

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E/StripeTerminal( 3616): java.io.IOException: Empty request body
E/StripeTerminal( 3616): at com.stripe.stripeterminal.handoffclient.HandoffRpcCallbackListener.onUpdate(HandoffRpcCallbackListener.kt:45)

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it prints this also

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i think this might help you @twin moss

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I cant access that file

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class=HandoffRpcCallbackListener message="encountered unknown card status" cardStatus=null onReaderUpdate="OnReaderUpdate{offline_status_details_changed=OnOfflineStatusDetailsChanged{offline_stats=OfflineStats{payments_count=0, setup_intents_count=0}, network_status=UNKNOWN}}"

twin moss Mar 18, 2025, 5:52 PM

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I have reached out to an internal team member for more guidance about this

fast beacon Mar 18, 2025, 5:52 PM

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okay thank you

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will wait for ur response here

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PaymentIntent is getting created

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should i send u the payment intent?

twin moss Mar 18, 2025, 5:54 PM

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I already have it. The ID is in the error message

fast beacon Mar 18, 2025, 5:54 PM

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ok thankss

fast beacon Mar 18, 2025, 6:15 PM

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let me know once u r back

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pls

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thanls

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thanks*

twin moss Mar 18, 2025, 6:25 PM

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I think this is going to take longer than we can assist with here on Discord. I will send you a link to create a case with us that will get it routed directly to our engineers. That way we can keep digging and follow up with you once we know something.

marsh vesselBOT Mar 18, 2025, 6:25 PM

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Hello @fast beacon, we have sent you a direct message, please check it at https://discord.com/channels/@me/1351622527948034171

🔗The message has instructions on how to open a direct support case with our Developer Support team, in order to help you more effectively.

fast beacon Mar 18, 2025, 6:32 PM

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Okay

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I created a support case

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but is it a bigger problem that expected ?

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can u also update me here if u know something? @twin moss

twin moss Mar 18, 2025, 6:33 PM

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We will close this thread after a period of inactivity so it is unlikely I will be able to update here

fast beacon Mar 18, 2025, 6:33 PM

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I didnt get any case number

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or support number?

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it just says we created a support case for u

twin moss Mar 18, 2025, 6:34 PM

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I see your case

fast beacon Mar 18, 2025, 6:34 PM

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how do i track it?

twin moss Mar 18, 2025, 6:34 PM

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We will respond when we have more information

fast beacon Mar 18, 2025, 6:34 PM

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do u have my email?

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or any details?

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ok i got the email

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thanks

marsh vesselBOT Mar 18, 2025, 6:44 PM

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twin moss Mar 18, 2025, 6:45 PM

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Yup, we will get back to you once we have more details.

fast beacon Mar 18, 2025, 6:59 PM

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ok thanks

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also i had one more question

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if i can ask here

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only after i discover registered readers, i get what kind of device it is
taken from this enum:
deviceType =DeviceType (DeviceType.stripeS700Devkit)

is there a way to get the device even before discovering the device, from the sdk initialisation step itself?

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based on the confuguration sent only we get the devices

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but based on the configuration i have to show diff ux elements

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how can i achieve it beforehand?

naive carbon Mar 18, 2025, 7:03 PM

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Hello
Not it's not possible. Discovery is required in order to retrieve type of the reader. The other option would be to let customer operating the reader choose the type of the reader through your own UI surface

fast beacon Mar 18, 2025, 7:03 PM

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oh thanks for the reply.
Can u explain a little more about the second thing?

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Yes we are doing that currently

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if i click on Handoff button, I send handoff configuration and discover the readers based on that.

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My ask is, if im on a S700 device, is there a way for me to know i installed the app on S700 device?

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so that if im on S700, i show one UI element, if im on mobile phone, i show different UI elements

naive carbon Mar 18, 2025, 7:06 PM

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What I mean is have a screen in your app that let's the reader operator choose what type of reader they're working with

fast beacon Mar 18, 2025, 7:06 PM

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Yes we are doing that currently
if i click on Handoff button, I send handoff configuration and discover the readers based on that.
My ask is, if im on a S700 device, is there a way for me to know i installed the app on S700 device?
so that if im on S700, i show one UI element, if im on mobile phone, i show different UI elements

naive carbon Mar 18, 2025, 7:07 PM

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have you tried using android specific methods like android.os.Build.MODEL ?

fast beacon Mar 18, 2025, 7:09 PM

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no i havent

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but i not only work with android

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we work with iphones also

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android.os.Build.MODEL wil this discover S700 also?

naive carbon Mar 18, 2025, 7:10 PM

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It should? I'd recommend giving it a try.
Are you using React Native SDK?

fast beacon Mar 18, 2025, 7:10 PM

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No Flutter

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but we wrote plugin on top of the android code

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which calls android methods

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internally from flutter code

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it worked all the time for us for other payment modes except for Handoff

naive carbon Mar 18, 2025, 7:12 PM

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Unfortunately I know nothing about flutter given we don't have a first party SDK for it.
iOS must have similar method for getting device info.

I'd recommend checking flutter specific docs around how you can get device info

fast beacon Mar 18, 2025, 7:13 PM

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we can get device info for ios and android

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but it only discovers phones like samsung or iphone 13 pro

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Just wanted to know if i there is anything from stripe that sends us information about the device type

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or a flag to tell us that app is installed on S700

naive carbon Mar 18, 2025, 7:15 PM

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I mean there's nothing in the Stripe SDK that you can use for this but I'm sure using Android native functions would do the trick

fast beacon Mar 18, 2025, 7:15 PM

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okay thanks for ur inputs. Will check it out. Will u also be able to help with my initial query for S700 please.?

naive carbon Mar 18, 2025, 7:19 PM

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We've reached out to our Apps on Devices team for the earlier query.
You'd receive a response on the support ticket once they've had a look

fast beacon Mar 18, 2025, 7:20 PM

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oh okay thank you so much

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for ur time and efforts

naive carbon Mar 18, 2025, 7:20 PM

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NP! 🙂 Happy to help

fast beacon Mar 18, 2025, 7:25 PM

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Are u using READ_MEDIA_IMAGE and READ_MEDIA_VIDEO permissions in ur react native sdk?

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cus it is now not allowed on play store

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pls ignore this request, we have already sent this to ur team.

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thank youu

naive carbon Mar 18, 2025, 7:26 PM

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👍

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Are you by any chance using offline mode?

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(^this is a question posed by the terminal team for your previous issue)

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If you can lmk, I can pass that on to them

#ash_code

Hello @fast beacon, we have sent you a direct message, please check it at https://discord.com/channels/@me/1351622527948034171