#lksmsr_unexpected
south yachtBOT
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chilly juniper
Hello, thanks for the info, looking in to this and will get back to you
turbid cedar
Thank you!
chilly juniper
Alright so we found an explanation but are still looking into the fix/workarounds. Basically there is an issue with that PM's mandates, there are at least two because the customer portal created one. Will get back to you when I have more info
It looks like something with this specific customer got into a bad state. We're working to fix that. It did look like your overall setup is correct, if you create a new customer and save a PayPal PM to them the way you did and start a subscription it should work automatically
turbid cedar
Ok, I have several customers experiencing this, and they repeatedly tried to remove and add their payment method through the stripe portal. So do I need to create new customers for all of them and ask them to attach their payment method again?
Also I saw on the payment methods page, that recurring payments have "Requires approval" for PayPal, and for Card payments it is set to "Yes" - does this play a role maybe?
chilly juniper
Can you provide their IDs here? We can move this to a ticket as well if you want to track unblocking them.
turbid cedar
These should be it:
cus_ROiBwv0hCKv9EN
cus_RFjbzqfB1ahg0I
cus_Ra2BG5wdtJjlKl
cus_RGxYr8cNrZvMDG
cus_RIrI8DD5dAtrAx
cus_RRgb9yBJb2McVd
chilly juniper
cus_ROjMroY7pHwQbS should now be fixed, passed along the other customer IDs now as well. And am filing a bug report about the bigger overall issue, unfortunately I'm not seeing a workaround that is workable from your side.
south yachtBOT
turbid cedar
Okay thank you.
What's the best way to get in touch if the issue happens again?
And anyway I can track progress on the issue?
south yachtBOT
Hello @turbid cedar, we have sent you a direct message, please check it at https://discord.com/channels/@me/1351583391408984106
- 🔗The message has instructions on how to open a direct support case with our Developer Support team, in order to help you more effectively.
chilly juniper
Can you use the message mentioned above and let me know when you are done? I can grab the case that is created from that and folllow up with you
turbid cedar
Ok, done
chilly juniper
Alright I will get back to you when we have unblocked the customers that we can. It looks like some of the customers got actual declines from PayPal, which is separate from the issue that was blocking the others. I will get back to you through that email with the IDs that we can unblock and how to check for the different scenarios in the payment failed webhook events