thom_best-practices | Stripe Developers | Page 1

marble cedarBOT Mar 17, 2025, 9:19 PM

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modest ether Mar 17, 2025, 9:20 PM

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Hi there

gritty palm Mar 17, 2025, 9:20 PM

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Hey!

modest ether Mar 17, 2025, 9:23 PM

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Out of curiosity, are you using some custom form? The reason I ask is Stripe will automatically create a Mandate if you use the PaymentElement

gritty palm Mar 17, 2025, 9:26 PM

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Yes - we are (currently) collecting the consent and the payment information through our own custom built form. We're calling the Stripe API from our server. But this issue is one of several reasons why migrating to Stripe.js might be on the table.

modest ether Mar 17, 2025, 9:27 PM

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I see, okay

gritty palm Mar 17, 2025, 9:30 PM

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Frankly, I would like for you to advise me to move to Stripe.js; but I also need to know if there are short term solutions for IP collection or other mandate approval while we rebuild the relevant webpage and submission flow 🙂

modest ether Mar 17, 2025, 9:36 PM

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Hmm, let me see if there are any workarounds to this other than indicating an offline acceptance

gritty palm Mar 17, 2025, 9:36 PM

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Thanks, I appreciate it

modest ether Mar 17, 2025, 9:40 PM

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Okay, so the user agent and IP address requirements are hard requirements for compliance reasons. That said, there should still be some IP address you see when these customers access your site. Even if an end customer hides their IP address using some tool, this tool should still show an IP address to you

gritty palm Mar 17, 2025, 9:41 PM

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Hmm - that hasn't been the case the way we're using it. But thanks for confirming

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And presumably setting the mandate to offline runs afoul of stripes terms or use, or similar?

modest ether Mar 17, 2025, 9:48 PM

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Youshould use offline if the mandate was indeed accepted by the customer either in writing or over the phone

#thom_best-practices