#catto_best-practices
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feral plank
Hello there, we list best practices in our docs: https://docs.stripe.com/disputes/prevention/best-practices
feral plank
No, part of processing payments online is being responsible for chargebacks. Overall, we help with API questions here. If you have general questions about how fraud works with Stripe then you are going to be better off chatting with our Support team via https://support.stripe.com/contact/login
noble kettle
hmmm i see, but couldn't someone just bankrupt me if they can just make as many purchases as possible? lets say, like in a worst case scenario?
feral plank
I mean, yes, if you had no fraud protection in place to prevent a malicious actor from making payments on your site when they shouldn't be able to. You can also submit evidence to issuers from card chargebacks to get them overturned in your favor.
But yes, fraud is absolutely a part of online payments and something you need to protect against.
noble kettle
hmmmm alright, i will probably have a read of that site, but in summary, stripe does a good job of prevent fraud?
with their built in radar?
feral plank
Yes we have many controls in place to help prevent fraud out of the box.
But you should absolutely implement fraud practices on your end as well!
noble kettle
ah i see, do you know what practice could eliminate fraud 100% on my end?
feral plank
That's pretty much impossible.
You will likely always have some amount of chargebacks related to fraud. That is just a part of payment processing as I mentioned above. However you can make this a very low amount by putting in place the necessary controls / preventions.
noble kettle
hmmm alright, thanks, i think id look for ways of limiting how much a customer can buy in a given week as well
because starting out im low in cash, so i wouldnt want to risk a really high charge back i think
i was thinking putting a cap on maximum cart size
but i realized they can just submit many orders
feral plank
Yep putting caps based on IP address or other customer information is wise.
noble kettle
what if i put a cap based on the amount of purchases they made previously?
so that i know that an existing user who has already successfully paid for something and got it delivered
that their next purchase wouldnt be as likely to be fraud
feral plank
Yeah all sorts of strategies. Having stuff in place like this will go a long way.
noble kettle
alright thanks for help