remrem_error | Stripe Developers | Page 1

open brambleBOT Mar 17, 2025, 4:24 PM

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glad jasper Mar 17, 2025, 4:28 PM

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Hi :wave

I'm sorry but that isn't much to go on. Do you have more details about the error? What SDK are you using?

neon oar Mar 17, 2025, 4:32 PM

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"@stripe/stripe-identity-react-native": "0.2.13"

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Interesting that sometimes it works. Like one in working and 5 are not

glad jasper Mar 17, 2025, 4:36 PM

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Sorry but could you explain that a bit more?

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When you say "sometimes it works" what are the exact scenarios?

Hardware devices? Emulators? Stripe RD SKD versions?

neon oar Mar 17, 2025, 4:37 PM

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Sure. After users are asked to provide a selfie, the are getting this error(but not always). It happened on production app(iOS)

glad jasper Mar 17, 2025, 4:38 PM

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This is a technical help forum. In order to help I need technical details

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What devices exacly are being used?

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Is the failure consistent for each device or does it sometimes work on the same device?

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What is the exact code you are using and what is the exact error message you receive?

neon oar Mar 17, 2025, 4:39 PM

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It doest work sometime on the same decive. Our QA tested it recently and after 5 atemps he managed to complete it. He has iphone 15

glad jasper Mar 17, 2025, 4:40 PM

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What version of iOS?

neon oar Mar 17, 2025, 4:40 PM

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glad jasper Mar 17, 2025, 4:41 PM

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And if it is not consistent even on the same device, that suggests some transient error is not being handled correctly.

Do you have debugging logs of the error?

neon oar Mar 17, 2025, 4:42 PM

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The ios version is 18.3.1

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I do not have, but i can try to reproduce it on dev version

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Based on our support, many people are facing the same error

glad jasper Mar 17, 2025, 4:43 PM

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What code are you using to trigger the verification flow controller?

neon oar Mar 17, 2025, 4:45 PM

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present from the useStripeIdentity

glad jasper Mar 17, 2025, 4:46 PM

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Please share the exact code, similar wo what we document here

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Do you have server logs of when you are creating the verification sessions? can you share example session IDs for requests that do and do not succeeed?

neon oar Mar 17, 2025, 4:48 PM

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import { useStripeIdentity } from "@stripe/stripe-identity-react-native";

export const VerificationStatusContainer: React.FC<
  VerificationStatusContainerProps
> = ({ status }) => {
  const { t } = useLocalization();
  const { mutate: createSession } =
    useCreateStripeIdentityVerificationSession();

  const fetchOptions = async () => {
    try {
      const { data } = await createSession();

      const session = data?.createStripeIdentityVerificationSession;

      return {
        sessionId: session.sessionId,
        ephemeralKeySecret: session.ephemeralKeySecret,
        brandLogo: RNImage.resolveAssetSource(logo),
      };
    } catch (error) {
      handleError(t, error);
    }
  };

  const {
    status: identityStatus,
    present,
    loading: identityLoading,
  } = useStripeIdentity(fetchOptions);

  const handleStartVerification = React.useCallback(() => {
    present();
  }, [present]);

  const handleNavigateTermsAndConditions = () => {
    openStripeUrlTerms();
  };

  const shouldRentedStartVerificationButton =
    status === "not_started" ||
    status === "canceled" ||
    status === "requires_input";

  return (
    <View style={styles.container}>
      <Image style={styles.image} imageUrl={images[status]} />
      <Text mt={4} align="center" variant="title1">
     {t(`container.stripe_identity.${status}.title`)}
      </Text>
      <Text mt={1.5} align="center" color="secondary">
       {t(`container.stripe_identity.${status}.description`)}
      </Text>
      <Text
        mt={2}
        mb={4}
        align="center"
        color="brand"
        onPress={handleNavigateTermsAndConditions}
      >
     {shouldRentedStartVerificationButton ? (
        <Button
          size="large"
          bottomPosition
          onPress={handleStartVerification}
          loading={identityLoading}
          type="primary"
        >
          {t(`container.stripe_identity.${status}.buttonText`)}
        </Button>
      ) : null}
    </View>
  );
};

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this is the example of verification that failed
https://dashboard.stripe.com/identity/verification-sessions/vs_1R1mv4JCb8GR4OWr8wlet53S

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

glad jasper Mar 17, 2025, 4:52 PM

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Hmmm... I see files associated with the ID document properties on that session.

neon oar Mar 17, 2025, 4:54 PM

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I can see that the status of this verification session is Abandoned

glad jasper Mar 17, 2025, 4:55 PM

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Unfortunately that is a dashboard specific status. The status of the underlying Stripe object is requires_action

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So you trigger the verification sheet in handleStartVerification when the user presses the bottom button. At what point is the error thrown?

neon oar Mar 17, 2025, 4:57 PM

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On the selfie step

glad jasper Mar 17, 2025, 4:58 PM

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And you have taken the actions we recommend here:

If your integration isn’t working:

Put a breakpoint where you fetch the VerificationSession ID and ephemeral key secret.

Verify that no network errors exist and that the endpoint is returning a VerificationSession ID and ephemeral key secret.

neon oar Mar 17, 2025, 5:00 PM

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There are no issues with creating the session. It fails after user uploaded the front and back side of the document, and go to the selfie screen

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I can share a screen record with you, but I am not sure that it's safe to do that on discord

glad jasper Mar 17, 2025, 5:01 PM

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All discord threads are public so I wouldn't share anything you don't want the whole world to see

neon oar Mar 17, 2025, 5:02 PM

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Agreed

glad jasper Mar 17, 2025, 5:03 PM

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I'm checking our internal docs to see if this is a known bug. From what you described, it's part of the flow that is entirely controlled by the Stripe SDK (since the sheet has launched but has not completed).

neon oar Mar 17, 2025, 5:04 PM

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Yes, the issue is on stripe SDK. This flow is not covered by our code in any way

glad jasper Mar 17, 2025, 5:05 PM

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One way you can approach this is to file a clear issue about this here. That will get this raised to the package maintainers.

neon oar Mar 17, 2025, 5:08 PM

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I will do, but we need to have a resolution asap. Otherwise we will have to replace the stripe identity with something else

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There is a way we can have someone from your team how I can help to investivate the issue? We used to have a slack channel with the dev team, but it's currency archived

glad jasper Mar 17, 2025, 5:09 PM

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Unfortunately I don't see enough information here to provide immediate fixes. Do you have a stack trace of the error?

neon oar Mar 17, 2025, 5:09 PM

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I will try to collect as much information as I can tomorrow morning

glad jasper Mar 17, 2025, 5:09 PM

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You can write in to Support and request developer routing to ensure your case reaches us quickly.

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https://support.stripe.com/contact

#remrem_error