#dominikganic_connect-account-support
dapper fractalBOT
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stoic quail
subtle ermine
Hello 👋
Some requirements take manual verification. Unfortunately, we do not know much about this process on this server as it's an internal Stripe process and we focus on helping developers code integrations with Stripe APIs.
One thing you can check is retrieve the Account object via the API: https://docs.stripe.com/api/accounts/retrieve
stoic quail
Hm I thought we could figure out from account.updated webhook logs what's wrong but idk
subtle ermine
And check the requirements property
stoic quail
It's not telling me anything related
subtle ermine
When I look at the most recent account.updated webhook event, I see the following in the requirements property:
disabled_reason: "other",
subtle ermine
Unfortunately that isn't something we will be able to help with ehre. I recommend reaching out to Support: https://support.stripe.com/contact
stoic quail
Oh okay, that would be great if that happens in production as well 😂
But nevermind thanks, I'll reach out the support 🙂
Thanks!
subtle ermine
Yeah, that's why I think you will want to get the specific details of why this happened! We don't want you hitting this problem either in Test or Live mode
stoic quail
Yeah sure, thanks a lot, just reached our the chat support now, have a great day (:
subtle ermine
I hope they can get to the bottom of what happened here. Have a good one