#ursus0055_klarna-installments-amounts
sage pumiceBOT
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south lantern
Options vary by country. You can check the available options by country here: https://docs.stripe.com/payments/klarna#payment-options
graceful canyon
all our users are from italy. is it possible there are other reasons just for some customers?
south lantern
Do the amounts vary?
Pay in 3 has a minimum and maximum charge amount
Also in that section
south lantern
So that's one possibility for it not showing if it's not in that range
graceful canyon
639€ is the total amount
south lantern
Ok do you have a payment intent id where pay in 3 didn't show?
graceful canyon
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south lantern
Gotcha
And did the customer happen to share a screenshot of the options that they are seeing?
graceful canyon
it could be the first. they told me that an option with a greater amount for the first installment was provided, but not the three with the same amount
graceful canyon
yes
south lantern
This is expected and how pay in 3 works
but Klarna might occasionally charge your customer more in the first installment based on the customer’s purchase power and other credit factors.
sage pumiceBOT
graceful canyon
could this kind of amounts arrangement due to the motivation above?
south lantern
yes, exactly