ent_error | Stripe Developers | Page 1

lyric echoBOT Mar 14, 2025, 1:01 PM

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hallow lodge Mar 14, 2025, 1:03 PM

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Hi, can you add more context to what is not working exactly?

polar pelican Mar 14, 2025, 1:05 PM

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Hi. I create coupon codes for products I'm selling. In testing the codes, I am getting a message that says the code is invalid.

hallow lodge Mar 14, 2025, 1:08 PM

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Can you share the request ids for both the creation and fro the request where you see this error? Here's how you can find a request ID: https://support.stripe.com/questions/finding-the-id-for-an-api-request

Finding the ID for an API Request : Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

polar pelican Mar 14, 2025, 1:12 PM

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req_FYtbPBwjQuVZB1

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Is that what you want?

hallow lodge Mar 14, 2025, 1:13 PM

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No, can you share the request id where you see this error? When you see ' code is invalid.' what request did you make?

polar pelican Mar 14, 2025, 1:18 PM

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"prod_Ru0ZQD18hBkCXK"

hallow lodge Mar 14, 2025, 1:20 PM

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Hmm, where do you see the error here?

polar pelican Mar 14, 2025, 1:21 PM

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When I try to utilize a coupon code I created in Go High Level.

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hallow lodge Mar 14, 2025, 1:24 PM

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It looks like you're using PaymentLink and when you pass the coupon there it does not work. Can you share the coupon creation request for me? Did you apply any limits there?

polar pelican Mar 14, 2025, 1:26 PM

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I'm not sure how to do that? I created the code and go high level. I also tried creating it in stripe and neither worked.

hallow lodge Mar 14, 2025, 1:26 PM

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What does 'I created the code and go high level.' mean?

polar pelican Mar 14, 2025, 1:27 PM

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Go high level is a program that I use that connects to stripe

hallow lodge Mar 14, 2025, 1:29 PM

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You would need to talk to the directly as they own this integration

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I only see this: https://dashboard.stripe.com/logs/req_r8w17SlHVMkzgR and you would need to create a Promotion code: https://docs.stripe.com/api/promotion_codes/create to be able to use there

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

Create a promotion code | Stripe API Reference

Complete reference documentation for the Stripe API. Includes code snippets and examples for our Python, Java, PHP, Node.js, Go, Ruby, and .NET libraries.

polar pelican Mar 14, 2025, 1:30 PM

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Ok I have. Just making sure there's nothing on stripes end that's causing the error.

hallow lodge Mar 14, 2025, 1:30 PM

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No, if the promotion code/ coupon does not exist on your Stripe account, it would not work so it's working as expected.

polar pelican Mar 14, 2025, 1:31 PM

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Ok. Thanks for your insight.

#ent_error