#james-flume_unexpected
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fickle nimbus
Hi there! I'll be with you shortly; the server is very busy at the moment
thorny flax
Sounds good, ty
fickle nimbus
So sorry for the delay here.
Interestingly, I'm not seeing the same behavior
Do you mean that the country in the shipping address is moved from "United States" to "Anguilla"?
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mystic steeple
Hi! I'm jumping in for palamedes.
I'm actually getting the same error.
Ok, so we do some pretty hardcore validation here - it's literally country-specific. I can't use a Canadian area code if I'm set to US and vice versa - which means ya, they'd need to change the country back to the US in this case.
Can you share more details on the Support conversation you've got going on so I can take a peek?
thorny flax
Yeah so the majority of the cases we see is the country code gets set to Anguilla (+1) which shares the same country code with United States (+1)
We have a lot of customers reach out informing us that it says "Your phone number is invalid" because it's not obvious that you can click on the flag to change the country.
The Anguilla flag is also red/white/blue so it's hard to know that the reason the phone number is invalid is because it automatically sets the wrong country for the user
mystic steeple
Totally get what you're saying. We're being pretty aggressive with our validation and less than ideally clear with that error message - which likely should read "Your phone number is invalid - are you sure the country is correct?" or similar, ya?
thorny flax
Yeah I think there's probably a few ways to improve. Just some ideas.
- Allow a default country for phone numbers to be set for the checkout via API ?
- If the autofill results in a country code that shares multiple countries (e.g. +1 mapping to Anguila, Bahamas, Canada, US) it could pick the most populous / highest volume Stripe transaction country / some other metric instead of the first in alphabetical order?
- Clearer error messages "Your phone number is invalid - you might need to change the country by clicking the flag"
- A more obvious UI to know the flag is clickable
mystic steeple
For sure. This is being worked on, but I'm still trying to get the current status. It's likely worth going through your regular contact for help/updates with this stuff though, as there's nothing we can really do from here other than say "it's in progress".
thorny flax
Ok is there a way to get a regular contact? I don't believe we've been assigned one
mystic steeple
Your company does, right?
Also I found the internal ticket, and your conversation from a few weeks ago is in there, so I'm making a note that you came back to ask again.
thorny flax
I'm not aware of our company having a Stripe contact I can check reql quick
mystic steeple
It doesn't really matter either way. However and wherever you come ask, we will do what we can to get you an answer.
thorny flax
Ok yeah I just had someone check and it looks like our original stripe contact is no longer at the company and don't believe we got a new one
Is there any indication of this fix being days/weeks/months or just "in progress"?
mystic steeple
Fun. At the moment it's just in progress, but I'm going to poke a bunch and see if I can get them to get it sorted sooner.
thorny flax
Great thank you, really appreciate it!