#arden-malikb_unexpected
mint mossBOT
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placid star
👋 happy to help
you need to register the domain on the connected account https://docs.stripe.com/payments/payment-methods/pmd-registration?dashboard-or-api=dashboard#register-your-domain-while-using-connect
mint mossBOT
dense talon
Yes, we have registered the domain on both the Platform and Merchant accounts via API and through the dashboard.
but it's still not working. Could you provide insights on what might be causing this issue?
fossil sage
Hi there 👋 jumping in as my teammate needs to step away soon. Are you creating the Payment Intents first and using their client secret to initialize Elements, or are you creating the Payment Element first?
dense talon
We have just created Payment Element first then we post the data for PaymentIntent to process the request for payment
fossil sage
Gotcha, do you have a publicly accessible test page that you can share then so I can take a closer look?
dense talon
Sure , I giving that type of page where you can test it
Here is the URL for the checkout it enables for 19 min
fossil sage
Thanks, taking a look
dense talon
okay
fossil sage
Can you share the code you're using to initialize Elements? I'm asking because so far it doesn't look like this is set up as a Direct Charge style flow. Also I see this page is using a livemode publishable key, did you get this working using testmode first?
dense talon
Let me share the code for initialize
Here is the code for the stripe connect with two categories you can check this method inside renderNewPayment
fossil sage
Are you using OAuth to onboard your Connected Accounts? (I'm trying to make sense of the keys I'm seeing in use)
Apple Pay is appearing as expected for me, so if you aren't seeing that it's likely because you don't have Apple Pay set up on your device, aren't using the correct browser, and/or don't already have a card in your Apple Pay wallet.
dense talon
Yes I said earlier the flow with Platform and Merchant account
fossil sage
Google Pay is off in your Payment Method Configuration for Direct Charges
https://dashboard.stripe.com/settings/payment_methods/connected_accounts?config_id=pmc_0QeaxmJTJPX8ytdQHjYkMXWN
dense talon
Ok that's my end I will check
fossil sage
Yes I said earlier the flow with Platform and Merchant account
OAuth is the legacy flow for this, so it's not what I expected you to be using.
fossil sage
Turn it on within your Stripe dashboard, on the page I provided a link to.
dense talon
This is for the Google Pay but what about the other payments like crypto, pay later methods
fossil sage
You would turn them on using that same page. Currently you only have cards, Apple Pay, and Link enabled for your livemode Direct Charges.
dense talon
Ok let me check from above link
So there is only one issue or do we need to change our implementation/initialize?
fossil sage
As far as I can tell, the problem is just that neither you nor your Connected Account enabled any Payment Methods other than the three I mentioned.
I was asking about how you were initializing Elements because I didn't see the stripeAccount setting being used, which is how recent Connect Direct Charge flows are typically built. But that's not the case if you're using OAuth and using those keys instead of your Platform's keys.
dense talon
Okay mate. I got you few of your points. It means I did enabled the configuration from different payment configuration in the both account else i have enabled
I just need to enable this setting with this provided configuration, and I expect the enabled payment methods to be visible.
I see this is enable
fossil sage
You're not on the page I linked to it seems like, because the configuration for your Direct Charges doesn't show that Active value. Instead there will be a dropdown where you can select On by default, Off by default, or Blocked. Unless you're showing the screen from your Connected Account's point of view, but the screenshot is too cropped for me to be able to determine that.
Similar to this screenshot that we show in our guide for setting up DPM for Connect:
https://docs.stripe.com/connect/dynamic-payment-methods
dense talon
Ok you're correct! that from the connected account. I enabled it from the Platform account it taking time for 5-10 min
fossil sage
Since you let your Custom Accounts customize the payment methods offered for you integration, they can make changes to their individual settings in their own dashboard, but it didn't look like that had been done for the accunt that was being used on the site you shared.
The Connected Accounts will see multiple Payment Method Configurations in their account settings. They'll see their own, as well as the one for your Platform.
mint mossBOT
dense talon
We have checked for the live working example but it doesn't affect live users.
That is our testing account
fossil sage
I'm not sure what that means, you were using a livemode key on the site you shared, so that site is using your livemode settings rather than your testmode settings.
dense talon
Can you please check there with given above URL for the google pay?
fossil sage
That URL expired
dense talon
hot dagger
Taking over here from Toby. Let me check that URL 👀
dense talon
Okay
hot dagger
Yep, I see Google Pay. If you don't then that implies a device/client issue. Does Google Pay show for you here?
dense talon
Why it not showing to me even if in my mobile with gpay
hot dagger
Prerequisites for Google Pay showing detailed here: https://docs.stripe.com/testing/wallets?ui=payment-element#device-requirements
I'd guess one of those isn't true for you
dense talon
OKay
Okay so Apple Pay and Google Pay both are displayed from your end we did mistake for the his requirements
hot dagger
I see both on the URL shared in the related browsers, yes
dense talon
Can you please ss for the apple pay?
hot dagger
Nothing seems to load in Safari
dense talon
You can try from our domiain with any event https://theonecanada.simpletix.com/?stage=1
hot dagger
No Apple Pay. I suspect that's because the top-level domain (www.simpletix.com) isn't registered
dense talon
As above @fossil sage mentioned that, They have been able to see apple pay.
dense talon
Apple Pay is appearing as expected for me, so if you aren't seeing that it's lik...
here
Could you please confirm that both are showing correctly?
Apple/Google Pay
hot dagger
But that was a different URL. The URL you just sent me to is not registered for PMDs
dense talon
that open inside the ifram that is the registered embed.stg.simpletix.com
let me share proper URL with this domain
hot dagger
I know it is, but both the top-level domain (www.simpletix.com) and the iframe domain (embed.stg.simpletix.com) need to be registered:
If the top-level domain differs from the iframe domain, the top-level domain and the iframe’s source domain must both be registered payment method domains on the associated account.
https://docs.stripe.com/payments/payment-methods/pmd-registration?dashboard-or-api=dashboard#using-an-iframe
dense talon
dense talon
Ok
hot dagger
The direct embed URLs will work yes, because they're not embedded in an iframe. Once you embed them onto a different URL via an iframe then both URLs must be registered
dense talon
Okay got it so from above are you able to see both?
hot dagger
https://embed.stg.simpletix.com/checkout/77e33fc4-ecb5-405d-a6ed-487518938f5b/54...
I can see Apple Pay on this page yes
But not when it is embedded in an iframe as explained
hot dagger
You just need to add www.simpletix.com yes
dense talon
ok
And rest of the payment methods if we want then just we need to enabled first from the platform then only merchant have ability to enable from their end.