#devil_api
icy dragonBOT
👋 Welcome to your new thread!
⏲️ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.
⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.
🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1349098639741419712
📝 Have more to share? Add more details, code, screenshots, videos, etc. below.
Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.
- devil_api, 2 hours ago, 13 messages
nimble ravine
Hello
I got carried away and re-opened the same thread
one of admins said: "Hi! You should see the Dispute in the Dashboard which shows it all, but also the reason is visible on the object: https://docs.stripe.com/disputes/categories"
This doesn't really answer anything
there is no field for the reason of why the dispute was lost
coarse copper
Hello
Sorry for the confusion
I think they must have misunderstood
but prob they were referring to this - https://docs.stripe.com/disputes/responding#status
lost: Indicates that the bank decided in the account owner’s favour and upheld the dispute. In this case, the refund is permanent and the dispute fee isn’t returned.
In some cases, the bank provides additional details about the dispute decision. Select View issuing bank response under Relevant documents in the dispute details to view them.
this is dashboard only afaik
and only applies to some cases where the issuer/bank provides the additional details
nimble ravine
ye from my exp, the bank may or may not provide data
coarse copper
yup
nimble ravine
erm, how can I know for sure, that I submitted evidence for a dispute?
I think the evidence upload links expire
practically, some of my customers were complaining that they were thinking the files werent uploading to stripe
leading to me saying "i dont know the reason you lost, the bank decides that"
but I couldn't see the evidence anymore, to prove it
coarse copper
The dispute status changes after you submit a response from needs_response to under_review - https://docs.stripe.com/disputes/responding#status
nimble ravine
yeah but the files that you upload
say I upload a pdf
the link expires: https://dashboard.stripe.com/<ACCT>/download/file_<FILE_NUM>
like this one
coarse copper
Hmm
And you don't see anything under evidence param either? https://docs.stripe.com/api/disputes/object#dispute_object-evidence
nimble ravine
let me quickly check that
i got this:
https://files.stripe.com/links/<AALIN>
so yes the file is in there
coarse copper
You can prob use Files API to retreive the contents - https://docs.stripe.com/file-upload#download-file-contents
coarse copper
depends on the type of the file - https://docs.stripe.com/file-upload#download-file-contents:~:text=)%0A%20%20%20%20%7D%0A%7D-,There,-are
as in the "purpose"
dispute evidence expires in 9 months
nimble ravine
hmm I could swear some links were not openable or downloadable
🤔
like this
does that mean I can't get it from stripe dashboard directly
icy dragonBOT
formal vapor
Hi, taking over as my teammate needs to step away. Let me catch up.
We can't answer questions related to the Dashboard behavior on this channel I'm afraid. You can review https://docs.stripe.com/disputes/responding#status and you can confirm by looking here specifically: 'After you submit a response, the status of the dispute changes to under review. '
formal vapor
Are you still here?