dominikganic_best-practices | Stripe Developers | Page 1

solemn perchBOT Mar 11, 2025, 6:47 PM

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dominikganic_unexpected, 23 hours ago, 13 messages

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unkempt badger Mar 11, 2025, 6:48 PM

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I have this code in my backend to Pay():

     'off_session' => false,
     'expand' => ['payment_intent.payment_method']
]);```

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Error creating Payment Intent for invoice: This invoice can no longer be paid. Consider voiding, marking as uncollectible, or marking as paid out of band instead.

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That's the error I get when paying it. :/ But it's still "open". The status of the payment intent in my stripe dashboard is "canceled".

manic edge Mar 11, 2025, 6:52 PM

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Hello
Can you share the subscription as well as invoice ID you're working with?

unkempt badger Mar 11, 2025, 6:53 PM

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Hi, yes sure, sec

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Invoice ID: in_1R1WrKLZihhBkt1cXWNeBVWw
Subscription ID: sub_1R1OVVLZihhBkt1czf93LP2N

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The subscription is set to "past_due"
The latest invoice is status "open" but in my stripe dashboard I see "failed" (red) - thats confusing

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tl;dr; my question is: What should I do now at best to pay this subscription invoice? 🙂

manic edge Mar 11, 2025, 6:56 PM

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Hmm have you tried paying the invoice via the payment page?

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I'm still seeing invoice as open

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If that doesn't work, try moving the test clock a day forward and see if the invoice gets updated

unkempt badger Mar 11, 2025, 6:57 PM

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That's what I see with red (failed in english)

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It tells me "The attempt to charge the customer's stored payment method has failed once. No further retry attempts are scheduled. Please check your retry settings."

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I will move forward the test clock now 🙂

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Invoice is already 9 days old and nothing has happened yet.

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Whenever I try to pay it via API (invoices->pay) I receive:
"This invoice can no longer be paid. Consider voiding, marking as uncollectible, or marking as paid out of band instead."

manic edge Mar 11, 2025, 7:01 PM

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Can you share the API request ID?
https://support.stripe.com/questions/finding-the-id-for-an-api-request

Finding the ID for an API Request : Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

unkempt badger Mar 11, 2025, 7:03 PM

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req_Mt3C05SOslaXhQ

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You need this? 🙂

manic edge Mar 11, 2025, 7:05 PM

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Yup, thanks.. Looking

unkempt badger Mar 11, 2025, 7:10 PM

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Should I mark this invoice as "void" or whatever matches here and create a new invoice - bound to the subscription (if possible) - and let the user pay it?

I had at least 10 attempts paying it when it suddenly "canceled" the invoice's paymentintent

manic edge Mar 11, 2025, 7:12 PM

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Yeah I believe that's the issue here. A PaymentIntent can only be attempted upto 10 times. After that point it is cancelled automatically. Cancelled PaymentIntent causes the invoice to get stuck in this weird state.

unkempt badger Mar 11, 2025, 7:12 PM

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Ah yes. That's what I want to hear xD

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Makes sense then. But how should I proceed? The customer should be able to pay the invoice and keep his subscription alive active 🙂

manic edge Mar 11, 2025, 7:14 PM

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I don't exactly know what happens to the subscription in this case since subscription status is determined by the latest invoice state.

You could mark the current invoice as void or paid out of band &

then create a one-off invoice using create Invoice API endpoint - https://docs.stripe.com/api/invoices/create#create_invoice-subscription

Create an invoice | Stripe API Reference

Complete reference documentation for the Stripe API. Includes code snippets and examples for our Python, Java, PHP, Node.js, Go, Ruby, and .NET libraries.

unkempt badger Mar 11, 2025, 7:15 PM

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Yeah, I've setup a behavior in the Stripe Dashboard, once a subscription is in the state of "past_due" it will convert in 7 days to "unpaid" and then within 14 days to "canceled".

That's why I'd like to proceed here 🙂 Thanks for your solution, I will implement it that way and I think, when I manually void the invoice and create a new one, it should work!

Thanks 🙂 Have a nice day.

#dominikganic_best-practices