#theddev_unexpected

1 messages · Page 1 of 1 (latest)

rich quailBOT
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high prism
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as per our previous discussion we thought that transfer is not geeting associated because the application fee being > than the amount.
but I tested a payment yesterday with same amount and it did have transafer

vapid steppe
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Hi! What's the request ID thta returned that error?

high prism
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here is the one I tested yesterday: pi_3R19wgIJwkxnVmNV0bpPOq9D
and here is the one which doesn't have transfer: pi_3QwqyEDfcmTYbu9Y2WYPHdxC

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this is one of the request id where the customer tried refunding req_TonQNVb057poZm

vapid steppe
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Right. Is there a reason you're using the py_ ID instead of the Payment Intent ID?

high prism
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I dont remember now, but we are working to use pi as per our last conversation but we wanted to solve the mystery of why transfer was not created

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so that we can make sure if there is anything from our side we can do to avoid that in future.

vapid steppe
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pi_3QwqyEDfcmTYbu9Y2WYPHdxC does have a transfer though.

high prism
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that is strange because the error message says: Cannot reverse transfer on charge py_3QwqyEDfcmTYbu9Y2wvTe6f6 because it does not have an associated transfer.

but also there is no transfer mentioned on stripe also.

image.png
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for the other one(pi_3R19wgIJwkxnVmNV0bpPOq9D), I can see the transfers:

image.png
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and I was able to refund this paymen pi_3R19wgIJwkxnVmNV0bpPOq9D (test one) using the charge id (py) and not pi.
here is the request for that: req_5AAiJnR04XdBKk

vapid steppe
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That failed request to refund py_3QwqyEDfcmTYbu9Y2wvTe6f6 failed because that was associated with pi_3QwqyEDfcmTYbu9Y2WYPHdxC which is one where the application fee is higher than the charge amount so it has no transfer.

high prism
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yes true but the other one also has same, the application fee is higher than the amount. and yet, we were able to refund.

image.png
vapid steppe
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This is related to the beta you're in, right? 🙂

high prism
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I am not sure about being in Beta.
where do i check that?

vapid steppe
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Or maybe it was and it isn't anymore, never mind. 🙂

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I don't know why one of those created a transfer and one did not.

high prism
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yeah same my friend, same..

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so what should be our conclusion on this one?
Share me your Chicken Wisdom sir 😅

vapid steppe
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Haha

high prism
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interesting.. let me try something

rich quailBOT
high prism
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hello sir, tried refunding a new payment with "refund_application_fee": "false" and it worked.
here is the request Id: req_LbrRm0Rhas7FUa

vapid river
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fyi i'm taking over for timebox on this thread, catching up now

high prism
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okay sir.

vapid river
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ok sorry about the delay, was wrapping some other threads up. focusing on this one now

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it sounds like the core of your question is still "what happened with that specific payment intent pi_3QwqyEDfcmTYbu9Y2WYPHdxC to make the transfer not be associated with it"?

high prism
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yes thats correct

vapid river
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k, digging in now. again, sorry about the delay, it's been a crazy day 🙂

high prism
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no problem sir/maam, I understand

rich quailBOT
stray agate
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Hello
Taking over here, can you give me a quick summary of your question while I catch up on the context?

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Ah I see

high prism
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sure, so basically there was a payment pi_3QwqyEDfcmTYbu9Y2WYPHdxC But for some reason it is not associated. while refunding this is the error we see in stripe and after seeing the error we got to know that transfer is not getting associated.
then pgskc said to use the payment intent which will work.

so, the question now is why was there no transfer associated to that payment.
so timebox came up with few reasons:
• the application fee > amount, but I tested few payment (pi_3R19wgIJwkxnVmNV0bpPOq9D) with same application fee being more than amount and still transfer was associated and i was able to refund.
• then he came up with another probable reason being the request for refund. successful one had refund_application_fee: "true", and the failed one had refund_application_fee: "false". But I tried refunding a new payment with "refund_application_fee": "false" and it worked. (request Id: req_LbrRm0Rhas7FUa).

then it was handed over to solanum

stray agate
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So the application fees you've provided are higher than the actual amount you're charging

high prism
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yes, but that is not the cause of issue here. the issue here is why was transfer not associated to the pi_3QwqyEDfcmTYbu9Y2WYPHdxC

stray agate
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I have a feeling the amount mismatch is affecting the transfer

Do you have any other examples of where you've seen this occur?

high prism
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we checked few but no, I havent seen any other. This one came up because someone tried to refund and got that error

high prism
stray agate
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I see. Let me check something

stray agate
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I've flagged this with my team and we're investigating it

high prism
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okay thanks.

rich quailBOT
vernal knoll
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We're still looking into this, thank you for your patience

high prism
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sure no problem.
I have one question. Its getting too late here (1:30 am to be exact) If i dont reply in time, will that terminate this session? If so, how can I resume this again?

vernal knoll
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I can leave the answer/ next steps here. We will close this thread but you can always come back and summarize the issue on the ask.

high prism
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Okay understood.
Thank you soo much sir/ma'am. 🙂

vernal knoll
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Sure

vernal knoll
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We were able to identify what happened here. The issue was that this Connect Account lost transfer and payment capabilities. Since this is a delayed notification payment, https://docs.stripe.com/payments/payment-methods#payment-notification the transfer is not created until after the payment succeeds. However, since the transfer capability is disabled, we could not create the transfer later. in these cases, you should listen to the payment_intent.succeeded event to confirm the transfer: https://docs.stripe.com/api/payment_intents/object#payment_intent_object-transfer_data