#yh2857_api

1 messages ¡ Page 1 of 1 (latest)

trail sparrowBOT
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slate elm
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Hi! Do you have a payment intent ID I can look into?

naive dune
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what is payment intent id?

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do you mean the customer payment that has been declined due to exceeded payment limit?

slate elm
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Payment Intent ID starts with pi_. If you have the request log ID (starts with req_xyz) or a payment intent ID for the declined payment, it will be useful to look into.

naive dune
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sorry our main account manager is not available right now and I could not log in to the account to check for the specific id

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In general, is there anyway to solve this type of isse?

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issue*?

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We just want to increase the upper payment limit to be above $20,000

slate elm
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Do you have the account ID, starting with acct_?

naive dune
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Could you please let me know which page can I find it?

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I have logged in to stripe dashboard

slate elm
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At the top right hand corner there is a gear icon. Click on it and then click Profile. Here all your account IDs will be listed (if you have more than 1 account). Provide me with the account ID of the affected account.

naive dune
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acct_1PGYMiRoUfb6BI4p

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found it

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we have multiple 10,000 USD payments made by users because they could not pay more than that in one transaction

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could you please help us to increase the account payment upper limit?

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or let us know whom we should ask?

slate elm
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I checked on the account, however, as this channel is for technical integration questions we're unable to assist with the increase in payment amount limit. I would recommend contacting Stripe Support https://support.stripe.com/contact, they'll be able to help you with that!