#midnight_unexpected
hoary lichenBOT
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icy linden
Can you clarify your question? I'm seeing that the trial ends 2026-25-02 for the subscription you shared.
keen basin
Yes the trial end is correct, the start is not updated though
"trial_start": 1596589261
5 years ago is not when this new trial was started
icy linden
Understood, I see what you're saying. Let me doublecheck things on my end.
icy linden
Ok, my apologies for the delay here. We're aware of the behavior you're reporting. Is it blocking you in anyway?
hoary lichenBOT
dense dock
Hello
Taking over here
It looks like this is a known bug/limitation with the API today, you would need to open a support ticket with Stripe Support and they can escalate this to the appropriate product team
hoary lichenBOT
Hello @keen basin, we tried to send you a direct message, but couldn't
- 🔗 We would like to send you a message that has instructions on how to open a direct support case with our Developer Support team, in order to help you more effectively.
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dense dock
Can you enable your DMs? I will share you a link using which you can create a support case directly
keen basin
you can't share that here?
dense dock
It's a publicly accessible link so anyone can then create a ticket using that link unfortunately.
keen basin
I think I changed that setting, lmk
hoary lichenBOT
Hello @keen basin, we have sent you a direct message, please check it at https://discord.com/channels/@me/1314702717008085043
- 🔗The message has instructions on how to open a direct support case with our Developer Support team, in order to help you more effectively.
dense dock
Okay you should've received a link
keen basin
yes ty