#rian_unexpected

1 messages ¡ Page 1 of 1 (latest)

vivid fieldBOT
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mossy shard
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Hi, which subscription are you referring to here?

knotty root
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sub_1Kg901GUvXaarTWVa2OZIE5p

mossy shard
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Taking a look

knotty root
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ty

mossy shard
knotty root
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oh hmm, im not sure what session was used for their upgrade made today

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but they upgraded a plan on that subscription

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and was only charged 8

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when the plan has a huge price increase

mossy shard
knotty root
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this was made a few minutes after

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and not during the upgrade

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he was charged before that was applied

mossy shard
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I see. There is a subscription proration: in_1R16yMGUvXaarTWVmfmXFkvM

You can identify these by looking at 'Unused time on Premium Super after 10 Mar 2025' and 'Remaining time on Options Flow & Periscope Annual after 10 Mar 2025'. We document a bit more about this here, https://docs.stripe.com/billing/subscriptions/prorations

knotty root
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hmm not sure why i was under the impression the billing cycle would change as well and the full difference would've been made

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i guess it was my misunderstanding

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thanks