#theddev_unexpected
burnt bluffBOT
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near condor
Hi, can you share the request id that fails? Here's how you can find a request ID: https://support.stripe.com/questions/finding-the-id-for-an-api-request
maiden quarry
yeah sure
req_c8NeHrynlT38XW
and this is the event id for the charge.succeeded
evt_3QwqyEDfcmTYbu9Y2b0TXb1x
near condor
Taking a look
maiden quarry
okay thanks
near condor
Can you pass the PaymentIntent, https://docs.stripe.com/api/refunds/create#create_refund-payment_intent intead of the charge py object. Are you able to try that while I look?
maiden quarry
but do we know why the transfer is not associated?
near condor
Looking at that while you try the above
maiden quarry
its in production so I dont think I can try that now. Will need client's approval before that
near condor
You should test this flow in test mode
maiden quarry
okay
near condor
From my testing, it just worked. I was unable to reproduce what you saw. I passed the charge id and the transfer was reversed. Further looking
Oh, it's an us_bank_payment method type so I think that is the issue. If you test this with a card payment method it would work. I think you'd want to wait for the amount to settle before you can request a refund
maiden quarry
so i have 2 questions now.
- why was there no transfer assocaited.
- when we use the py or charge id and when payment intent id for refund
I created an ACH payment and it did have transfer associated to it but not the one in question.
near condor
Where is that screenshot from?
maiden quarry
another ach payment i created
in sandbox
pi_3R01ehIJwkxnVmNV15TOZolG
req_1DpGaKJdfkkc6n
near condor
Ah, in Sandbox async payment methods would succeeds much quicker than in live mode.
In live mode, it takes a few days for us to talk to the bank and settle the amount
If you look at an older payment, you should see the transfer on those
burnt bluffBOT
near condor
maiden quarry
what about the question 2.
near condor
You're right, that payment intent was created a while ago: https://dashboard.stripe.com/logs/req_ufjlgxVR6WY0jK
I need to delurk but my teammate @soft narwhal will take over for me and further investigate this.
soft narwhal
👋
maiden quarry
hello sir/maam.
soft narwhal
Actually I'm a chicken, but hello. 🙂
Can you just summarize your current issue for me please?
maiden quarry
sure.
there was a payment pi_3QwqyEDfcmTYbu9Y2WYPHdxC But for some reason it is not associated. while refunding this is the error we see in stripe and after seeing the error we got to know that transfer is not getting associated.
then pgskc said to use the payment intent which will work.
so basically I have 2 question here.
- why was there no transfer assocaited.
- when we use the py or charge id and when payment intent id for refund (is it based on bank account type, card,... how do we know)
soft narwhal
When I look at the request for that the Application Fee amount is higher than the total - was that on purpose?
maiden quarry
I am not sure. maybe the amount was too low?
$1.08
that could be the reason for transfer not being associated?
soft narwhal
The charge was for $1.08, and the application fee was $2.01; I'm actually not sure why we accepted that creation request, since the net charge should in theory be negative 93 cents, but in reality would be 0.00 - so there's no transfer.
That's why this request is failing. There's no transfer with this one because one wasn't created because there was nothing to transfer.
soft narwhal
Haha
One sec.
Use the py_. And don't make the Application Fee higher than the amount. 🙂
maiden quarry
okay, so we can use py_ almost everytime for refund as long as the fee is < amount right
soft narwhal
Uhh wait
maiden quarry
always?
if yes, then awesome if no then we are back to same question 😅
when to use py_ and when to use pi for refund. 😅
soft narwhal
You should always be able to do it via Payment Intent, yes.
maiden quarry
awesome... thank you sooo much for your time and help.
you are the smartest chicken I came across soo far. 🙂
soft narwhal
Of course - you're very welcome!
I thank you kindly. :chicken-bowing:
maiden quarry
:chicken-bowing:
soft narwhal
I mean, it doesn't exist but clearly it should. 😂
maiden quarry
yeah indeed