#xxxxxxxxxxxx_webhooks
summer sequoiaBOT
👋 Welcome to your new thread!
⏲️ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.
⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.
🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1347519942144032789
📝 Have more to share? Add more details, code, screenshots, videos, etc. below.
normal portal
Hello, thanks for helping us, here is the payment intent related : pi_3QzKE9HBSdnTEMdF1TxwOh6n
Why does it still is in pending after fail and after customer sub is deleted ? 🙂
urban hatch
Do you have an example?
OK, I think it's because of your settings here. You have it set to cancel the sub when all retries fail and, as we don't support SEPA Debit retries, the initial payment failure constitutes a cancellation
normal portal
SEPA Debit retries is not supported ? So does it retry after failing ?
I just saw this too in logs : req_URqz5Q3aaY3CJ9
Dont you think it has something to do with the sub cancel too?
urban hatch
I just saw this too in logs : req_URqz5Q3aaY3CJ9
Dont you think it has somethi...
That's your update call that triggered the invoice that ultimately failed. So yes, it is related but not the cause
summer sequoiaBOT
urban hatch
SEPA Debit retries is not supported ? So does it retry after failing ?
AFAIK, we don't retry failed recurring payments with SEPA Debit no. Trying to confirm
normal portal
It is pending after failed 😦
toxic violet
hi! I'm taking over this thread.
toxic violet
for SEPA there are no automatic retries by default. but we have a beta to enable this if you are interested: https://docs.stripe.com/payments/sepa-debit#sepa-debit-retries
normal portal
Thank you for sharing me this. However, why is it pending after fail if you dont have retries ?
toxic violet
hum... having a look.
I confirm that the Subscripion was cancelled because the payment failed. But I don't get why the PaymentIntent is now in a processing state.
since this is a livemode payment, I would recommend to ask Stripe support directly: https://support.stripe.com/contact
make sure to share all the relevant object IDs.
normal portal
Okay so it is on Stripe side, right ?
And one more question, if a SEPA fails it will automatically cancel the sub no matter what ? Is it possible to test it in staging with one of the sepa card ?
Because I feel like if the behavior was common we would have seen more of our customers in this case
toxic violet
And one more question, if a SEPA fails it will automatically cancel the sub no matter what ?
it's your dashboard settings that control this behavior: https://dashboard.stripe.com/settings/billing/automatic
Is it possible to test it in staging with one of the sepa card ?
you can find all test account numbers here: https://docs.stripe.com/payments/sepa-debit/accept-a-payment?web-or-mobile=web&payment-ui=stripe-hosted#test-integration